Overview

The Children’s Aid Society of Toronto Summer Intern- Information Technology – NEW Temporary in Toronto, ON

The Children’s Aid Society of Toronto

Branch Toronto ON CA

Position:
Summer Intern- Information Technology – NEW
Location:
Toronto, ON

Summer Intern- IT and CPIN System Support. Summer Intern- IT/Helpdesk Support. Assist technical staff in the I.T….

If you are looking to join an organization which offers a meaningful SUMMER JOB OPPORTUNITY then CAST is the place for you!

The Children’s Aid Society of Toronto (CAST) is proud of their long history of leadership in protecting children and their commitment to the provision of quality service to children and their families. If you are looking to make a difference in the lives of children, we have an opportunity for you. Come join us and be part of our team and work for one of the city’s Top Employers.

The goal of these internships is to provide meaningful job opportunities to students. We are currently inviting applications for Summer Intern positions in the following area:

Position: Summer Intern- Information Technology

Location: Toronto

Posting #: SS-2018-05

Duration: up to 12 weeks between June 4 to August 31, 2018

Hours: 35 hours per week

Wage: $14.00/hour

PURPOSE:

There are currently 2 positions available in the Information Technology department. One position will support the Information Technology team, and the other position will provide support for our Information Technology and Child Protection Information Network (CPIN) Systems.

JOB TASKS AND RESPONSIBILITIES:

Summer Intern- IT/Helpdesk Support

The summer intern will be exposed to aspects of the I.T. Department. He/she will provide support and assist with the following:

  • Assist in the Help Desk area, e.g. provides first level telephone support to users on computer hardware/software problems, logs support calls in the tracking database, data entry, updating database, updating knowledge library, telephone set up, etc.
  • Assist technical staff in the I.T. dept. in performing trouble-shooting functions as required.
  • Assist with imaging/deploying computer equipment as directed by senior technical staff.
  • Work in a safe manner in accordance with the Society’s health and safety policies and procedures and all relevant legislation.
  • Other duties as assigned.

Summer Intern- IT and CPIN System Support

1. Organize Track-IT ticketing system categories for CPIN

  • learn to analyze the purpose, audience, format of data captured when documenting system related tickets
  • learn how data captured relates to analytics and helps identify trends, issues

2. Analyze current Knowledgebase articles and recommend ways to improve the documentation of information. Complete a fit / gap analysis of current knowledge articles.

  • Assess current content and information
  • Analyze how current information relates to user experience
  • Improve data documentation – suggest enhancements and ways to improve the way information is documented

3. Organization of other IT CPIN support elements such as CPIN user roles database and improve current process of tracking changes

  • Review current user role tracking practices
  • Suggest enhancements and ways to improve the way information is documented

4. Other duties as assigned.

TO BE ELIGIBLE FOR THIS POSITION, YOU MUST BE:

  • Between 15 and 30 years of age (inclusive) at the start of employment;
  • Registered as a full-time student during the preceding academic year;
  • Returning to school on a full-time basis during the next academic year;
  • A student in a secondary, post-secondary, vocational or technical program;
  • A Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act;
  • Legally entitled to work according to the relevant provincial/territorial legislation and regulations;
  • Able to provide a police check as per position requirement
  • University or College student

OTHER REQUIREMENTS:

  • Good interpersonal skills and ability to work with a diversity of people and communities
  • Ability to work in a manner that affirms the CAST’s Anti-oppression/Anti-Racism Policy
  • Good organizational skills
  • Good verbal and written communication skills
  • Computer skills (Word, Excel, Power Point, Outlook, Skype for Business, Lotus Notes, etc)
  • Self-motivated, self-directed, energetic, resourceful, flexible, willingness to assist members of the team with good work habits and a positive attitude
  • Strong problem-solving abilities
  • Ability to work independently within a team setting and respectfully in a shared office space.
  • Occasional evening or weekend work may be required
  • Proficiency in a second language an asset

Communities Served:

The clients of the Children’s Aid Society of Toronto come from every race, religion, and ethno-cultural orientation and include:

  • Children / youth who have been physically, sexually, and/or emotionally abused or at risk of such abuse
  • Children / youth who are neglected or at risk of neglect
  • Children / youth who live in foster homes and group homes
  • Youth who are learning to live independently e.g. building life skills, looking for or maintaining independent living arrangements and jobs
  • Children / youth with special needs – developmental delays, physical disabilities, etc…
  • Parents and older youth who may live at or below the poverty line, live in sub-standard housing, in shelters or are homeless. Many are drug-addicted, suffer from mental illness and are dealing with unresolved traumas.

The incumbent will have direct exposure to clients visiting the office and will be expected to provide them with appropriate customer assistance. He/she will also contribute indirectly to our client by assisting with the provision of support services.

We are committed to make efforts to hire priority students as follows:

  • Children in care or previous Children in care
  • Students with disabilities (if applicable)
  • Aboriginal Students
  • Students who are members of a visible minority

APPLICATION DEADLINE: MAY 31, 2018

Anti-Oppression/Anti-Racism at CAST

CAST is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages application from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

Accommodation at CAST

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department at 416-924-4640 x2300. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

APPLY NOW!

Apply directly on our website at www.torontocas.ca under the Careers section by THURSDAY, MAY 31, 2018.

If you cannot apply on our website, applications can be faxed (416-324-2400), or mailed (30 Isabella Street, 5th Floor) to the attention of Human Resources, clearly indicating the Job Posting Number #SS- 2018-05

We thank all applicants for their interest; however, only qualified applicants will be contacted.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Toronto, ON, CA
Posted on: 2018-05-29
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