OverviewSheraton Suites Calgary Eau Claire Front Office Supervisor Full Time in Calgary, AB
Sheraton Suites Calgary Eau Claire
Branch Calgary AB CA
Front Office Supervisor
We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women….
Canada-Calgary-Sheraton Suites Calgary Eau Claire
Front Office Supervisor
Reporting to the Front Office Manager, the Front Office Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Office Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share our Passion for Service Excellence.
Experiences are invited at the Sheraton Suites Calgary Eau Claire Hotel (A Fairmont Managed Hotel), located in the heart of downtown Calgary in the midst of the city’s most exciting shopping and recreation area. Our award-winning, 4-diamond, all-suite hotel’s neighboring attractions include the Eau Claire Market, Y.M.C.A. and Prince’s Island Park – an extensive parkland which plays host to a multitude of Calgary festivals.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Day to day supervision and the smooth operation of the Front Office
Must provide efficient and courteous service to each guest
Operate according to the policies, procedures, quality standards and services established by the management team
Willing to work all shifts and weekends, if needed
Willing to learn new tasks & duties as needed
Able to deal calmly and professionally with the public and employees in any and all crisis situations
Ensure the department provides outstanding service and teamwork
Handle all special requests quickly & appropriately
A dedication to making every guest feel welcome in our surroundings
Monitors performance through positive feedback, corrective actions as necessary
To work closely with other departments to ensure the smooth management of operations through preparation and follow-up
To assist in training employees ensuring that they have the necessary skills to perform their duties effectively
Effectively communicate an implement new policies/procedures for the Front Office.
Stay current with industry/competitive trends and making recommendations for improvement
Responsible to respond to Emergency situations, as necessary
Ensuring a safe working environment for all staff members
Maintain all Front Office Standards & Coach employees on meeting our Standards
All other duties as assigned
Previous experience is an asset
A strong team player, able to work within deadlines and motivate a team. Excellent communication (written & verbal) and interpersonal skills
A good problem solver, who is confident, energetic, flexible and proactive
Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word and GEAC
Results oriented, positive, service driven with a sense of urgency and ability to prioritize
A self-starter who adapts to change with ease and is able to handle many tasks simultaneously
A creative individual who has a proactive eye for detail and cleanliness
Hospitality Degree or Diploma an asset
Knowledge of safety regulations including WHMIS, First Aid
Minimum 2 years experience in a full service hotel
Able to develop, motivate and lead colleagues
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Sheraton Suites Calgary Eau Claire is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.
Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over.
Whether you’re launching your career or seeking meaningful employment, we invite you to visit
to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!
Management / Supervisory
Rotating / Shift Work
20.Oct.2015, 12:59:00 AM
Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2015-10-05