Sheraton Suites Calgary Eau Claire Front Office Supervisor Full Time in Calgary, AB

Sheraton Suites Calgary Eau Claire

Branch Calgary AB CA

Front Office Supervisor
Calgary, AB

We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women….

Primary Location


Canada-Calgary-Sheraton Suites Calgary Eau Claire

Employee Status



Front Office Supervisor

Reporting to the Front Office Manager, the Front Office Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Office Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share our Passion for Service Excellence.

Hotel Overview:
Experiences are invited at the Sheraton Suites Calgary Eau Claire Hotel (A Fairmont Managed Hotel), located in the heart of downtown Calgary in the midst of the city’s most exciting shopping and recreation area. Our award-winning, 4-diamond, all-suite hotel’s neighboring attractions include the Eau Claire Market, Y.M.C.A. and Prince’s Island Park – an extensive parkland which plays host to a multitude of Calgary festivals.

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Day to day supervision and the smooth operation of the Front Office

Must provide efficient and courteous service to each guest

Operate according to the policies, procedures, quality standards and services established by the management team

Willing to work all shifts and weekends, if needed

Willing to learn new tasks & duties as needed

Able to deal calmly and professionally with the public and employees in any and all crisis situations

Ensure the department provides outstanding service and teamwork

Handle all special requests quickly & appropriately

A dedication to making every guest feel welcome in our surroundings

Monitors performance through positive feedback, corrective actions as necessary

To work closely with other departments to ensure the smooth management of operations through preparation and follow-up

To assist in training employees ensuring that they have the necessary skills to perform their duties effectively

Effectively communicate an implement new policies/procedures for the Front Office.

Stay current with industry/competitive trends and making recommendations for improvement

Responsible to respond to Emergency situations, as necessary

Ensuring a safe working environment for all staff members

Maintain all Front Office Standards & Coach employees on meeting our Standards

All other duties as assigned

Previous experience is an asset

A strong team player, able to work within deadlines and motivate a team. Excellent communication (written & verbal) and interpersonal skills

A good problem solver, who is confident, energetic, flexible and proactive

Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word and GEAC

Results oriented, positive, service driven with a sense of urgency and ability to prioritize

A self-starter who adapts to change with ease and is able to handle many tasks simultaneously

A creative individual who has a proactive eye for detail and cleanliness

Hospitality Degree or Diploma an asset

Knowledge of safety regulations including WHMIS, First Aid

Minimum 2 years experience in a full service hotel

Able to develop, motivate and lead colleagues

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Sheraton Suites Calgary Eau Claire is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.

Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over.

Whether you’re launching your career or seeking meaningful employment, we invite you to visit


to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

Job Level


Management / Supervisory






Rotating / Shift Work




Closing Date


20.Oct.2015, 12:59:00 AM

Job Number:

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2015-10-05
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