OverviewMovati Athletic Member Experience Associate Part Time in Waterloo, ON
Branch Waterloo ON CA
Member Experience Associate
Reporting to the Manager, Member Experience, the Member Experience Associate is responsible for promoting exceptional customer service practices throughout the…
Who are we? Movati Athletic is driven by a vision to empower people’s lives through fitness and health, making the communities we serve healthier and happier. We’re not your typical gym. From the moment you step inside one of our clubs, you’ll experience the difference. This is why our mission is to passionately deliver an […] Who are we?
Movati Athletic is driven by a vision to empower people’s lives through fitness and health, making the communities we serve healthier and happier. We’re not your typical gym. From the moment you step inside one of our clubs, you’ll experience the difference. This is why our mission is to passionately deliver an experience that makes our members FEEL WELCOME , FEEL COMFORTABLE and FEEL HEALTHY .
Established in 1997, Movati Athletic is a pioneer in the fitness industry offering an experience that goes beyond just working out. We continuously work hard to ensure our services, amenities and employees provide the ultimate well-being experience at an affordable price. What began as one club has now grown to 14, with more on the way. Employing 1,500 full and part time employees (and growing), our caring and exceptional people help ensure our members improve their quality of life. We continue to hire exceptional, caring individuals, adding to our family of Movati Athletic employees.
We’re always on the lookout for the best and brightest to join our expanding company. We are currently searching for a Member Experience Associate (MEA) at our Waterloo location. Are you excited to learn more?
Reporting to the Manager, Member Experience, the Member Experience Associate is responsible for promoting exceptional customer service practices throughout the club and for striving to continuously improving membership retention and the member experience.
What can you expect in this role?
Below are some of the primary responsibilities you will be taking on. We can’t wait to hear what else you want to contribute to the role!
Proactively manages and resolves all member concerns and complaints, escalates serious concerns and complaints to Manager, Member Experience for resolution
Provides exceptional customer service to retail operations (cafe and pro-shop)
Books fitness testing and consultations for club members
Maintains up-to-date knowledge of and promotes programs, products, and services to club members
Responsible for all sales transactions
Completes all administrative paperwork and tasks accurately, and promptly
Ensures updated copies of schedules and brochures are available
Assists with special activities on an as needed basis
What type of experience should you have?
These are only some of the things we’d like you to bring to the table. There will be more, but we can discuss those in person.
High School Diploma or equivalent experience is required. Post-Secondary education related to health and fitness industry is an asset. Additional certifications or workshops related to customer service are a strongly preferred
1 plus years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Current CPR & First Aid are required and must be maintained through employment
Interested candidates are invited to APPLY . We regret that only those selected for an interview will be contacted.
Movati Athletic is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We can’t wait to meet you!
Employment Type: Part Time
Location: Waterloo, ON, CA
Posted on: 2018-01-09