CIBC Business Account Officer Full Time in Montréal, QC


Branch Montréal QC CA

Business Account Officer
Montréal, QC

The Business Account Officer, Quebec Business Contact Centre, (QBCC). Learning & Development. Career growth, development and continuous learning opportunities….

CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC’s Lines of Business, please visit our



CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business


, community commitment and employee initiatives. We are proud of these successes and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit



Job Overview

The Business Account Officer, Quebec Business Contact Centre, (QBCC)

is accountable for maintaining and updating client signing authority files and maintaining and updating business accounts for a portfolio of clients with basic requirements.

This role i

s also accountable for verifying and maintaining documentation, legal agreements and ensuring adherence to the Anti-Money Laundering (AML) process for Commercial Banking clients.

What You’ll Be Doing

Perform regulatory duties related to Signing Authorities according to new AML business requirements for a portfolio of clients with basic requirements

Review clients’ signing authorities files, remove obsolete material and identify gaps in signing authorities and follow-up on missing documentation for a portfolio of clients with basic requirements

Review and vet all documentation received from clients and execute changes according to new AML business requirements; refer to CIBC Legal Division for further approval when required

Review and vet all legal agreements received from Cash Management Sales for product implementations and/or changes, and provide concurrence to the QBCC implementation team to proceed as such

If gaps are noted after completing the review and vetting of Legal agreements, provide full details of identified gap to Cash Management Sales and provide guidance on corrective measures

Act as point person for Cash Management Sales on matters related to Legal Agreements (ie: questions on proper documentation, signature verification and other related information)

Review and vet new account documentation and if gaps are noted, follow up with client as outlined in new AML business requirements

Provide assistance to clients, Relationship Managers and service providers, ensuring compliance regulations are understood and followed

Ensure timely follow up on missing documentation and the proper documentation of all interactions according to new AML business requirement

Use MIF to attach instruments, create and maintain client profiles

Update clients’ profiles on COINS and CIF, including incorporation details and CIF for Signing Officers according to AML business requirement

Open new business accounts on COINS and CIF systems

Create, update and maintain client profiles in Siebel (Client Management Database), including client signing authorities in Siebel for mandatory use by other areas within the BCC

Provide customers with detailed explanations as required, and validate their understanding of the issues

Archive obsolete material according to established procedures

Maintain AML compliance fields in MIF system ensuring that any changes to the client’s signing authorities impacting AML status result in update to the appropriate MIF fields

Ensure proper documentation is obtained and properly executed to change client files as a result of company amalgamations, amendments, asset purchases, etc.

Ensure solutions offered meet customers’ needs and comply with CIBC policies and regulatory requirements

Regularly update knowledge of internal (i.e., new products, procedures and organizational changes) developments in order to respond to customer needs promptly. Ensure all Bank communications via Intranet-General Circulars that impact your role are understood.

(i.e. CDS changes)

Identify and recommend routine improvements to the job’s operating efficiency and advise management of opportunities to modify existing processes and services


What We’re Looking For

Requires bilingual written and verbal capabilities in both French and English

Working knowledge of the practices, products, services, procedures and principles relating to the Commercial Banking/GIC’s Deposit and Payments products business units, to sufficiently provide advice and interpret policies in order to be able to properly identify the nature of the client’s request

Working knowledge of AML legislation and regulations, sufficient to assess whether clients are compliant and identify situations that may require updated information from the client in order to remain compliant with legislation

Good judgment, problem-solving techniques and the ability to generate solutions and decide quickly on courses of action when responding to service agreements and AML related questions or concerns

Working knowledge of Risk Management practices and policies related to the signing authorities and AML verification process

Ability to interpret client’s request and to offer quick and accurate responses

Ability to multitask, prioritize and organize requests to ensure timely completion of assignments in a fast-paced and sometimes stressful environment

Ability to communicate clearly and concisely, both verbally and in writing, to successfully draft communications conveying concise explanations/information on policies and procedures

Working knowledge of Siebel, COINS, GOW, MIF and E-signer relative to the subject/functional areas would be an asset

Proficient working knowledge of Microsoft Office software

Ability to develop strong working relationships with, partners and service providers over the phone

What CIBC Can Offer You

Flexible health benefits,

stock purchase plan

, competitive incentive pay and recognition programs

Competitive salary and banking benefits

Career growth, development and continuous learning opportunities

Opportunity to be involved in CIBC events that help our communities

Click to learn more about

Rewards & Recognition


Learning & Development

, and

Employee Community Involvement

What You Need To Know

Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role

May require shift work within the business hours of 7:00am to 8:00pm

May be required to work outside of regularly scheduled shift to meet deadlines

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2015-10-20
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