OverviewYoung Men’s Christian Association of Stamford Inc Member Experience Staff, Chilliwack Full Time in Chilliwack, BC
Young Men’s Christian Association of Stamford Inc
Branch Chilliwack BC CA
Member Experience Staff, Chilliwack
Promote membership sales and services in a positive and professional manner Build meaningful relationships through positive daily interaction with YMCA members,…
Date Posted: December 5, 2016
Position Title: MemberExperience Staff
Location: ChilliwackFamily YMCA; Chilliwack, BC
Shifts: 24 – 35 hours per week – May include days, weekends and/or evenings.
Salary: 0-519Hours $11.70
EndDate: June30, 2017
Reports To: Manager,Member Experience
The YMCA ofGreater Vancouver is a charity dedicated to strengthening the foundations ofcommunity, by nurturing the potential of children, teens & young adults,promoting healthy lifestyles, fostering a sense of social responsibility anddelivering lasting personal & social change. We are building a community inwhich a generation of children and families reach their full potential. Ourvalues guide our decision-making and behaviourwe do the right thing, putpeople first, keep our promises and lead by example.
For 130 years, we have been part of thecommunity, a place where people of every age and background find the supportthey need to grow in spirit, mind and body. As the Lower Mainlands largestindependent charity, the YMCA of Greater Vancouver provides services in health& fitness, child care, camping, employment & community services to over120,000 participants annually. The YMCA of Greater Vancouver isaccredited by the Imagine Canada national Standards Program for excellenceand compliance in nonprofit accountability, transparency and governance.
Nature & Scope: TheMember Experience Team reports to the Member Experience Manager and workscollaboratively with all YMCA staff and volunteers. The Member Experience staff are responsible for providing exceptional serviceto members and guests of theYMCA and will follow the practices outlined in the YMCA 7 Steps of Selling, SAM2.0 and the YMCA Core Values.
Major Responsibilities: Promote membership sales and services in a positive and professional manner Build meaningful relationships through positive daily interaction with YMCA members, visitors, and colleagues Promote philanthropy through the YMCAs annual Strong Kids Campaign Support a productive and cheerful team that provides excellent customer service Meet and exceed projected sales targets Become proficient in operation of the Class customer database Use established systems and structures to record and report on member satisfaction, interest trends, and activities Maintain an atmosphere of achievement that inspires self and others to succeed at the highest levels Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms Assist with training new staff/volunteers in procedures and practices Remain flexible – willing to learn new skills, alter shifts Attend staff meetings, planning sessions and training events as required Maintainregular attendance, punctuality and be appropriately dressed and well groomed
Requirements: Current Standard First Aid and CPR-C & AED certificate Computer proficiency, including Microsoft Office Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date 3 professional references Experience in fast paced, customer focused environment Demonstrated high level of organizational and customer service skills Proven decision-making competency and ability to think quickly in difficult situations
Commitment to Organization and Values : Demonstrates and promotes a personal understanding of and appreciationfor mission, vision, strategic outcomes and values of the YMCA of GreaterVancouver.
Service Orientation : Deliberately identifies needs andwants of members/participants as priority, and creates opportunities to enhance each and every persons YMCAexperience.
Teamwork: Ability to work effectively with others toachieve optimal collective results.
Communication : Ability to speak, write, listen, and secure information in avariety of settings
Outcomes Oriented : Ability to lead, manage, and achieve identified goals.
Employment Type: Full Time
Location: Chilliwack, BC, CA
Posted on: 2016-12-07