Young Men’s Christian Association of Stamford Inc Coordinator, Information Systems Full Time in Vancouver, BC

Young Men’s Christian Association of Stamford Inc

Branch Vancouver BC CA

Coordinator, Information Systems
Vancouver, BC

Coordinator, Information Systems. Workstation operating systems are primarily Windows 7 and 10, with some Macintosh systems….

Date Posted: Friday, October 27, 2017
Position Title: Coordinator, Information Systems
Location: Joyce YMCA: Vancouver, BC
Terms: Permanent Full-Time: 35 hours/week
Salary: Under review
Start Date: As soon as possible
Reports to: Manager, Information Systems

The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decision?making and behaviour—we do the right thing, put people first, keep our promises and lead by example.

For over 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health, fitness & aquatics, child care, camping, employment & community services to over 120,000 participants annually.

Nature & Scope:
Working collaboratively within the 6-person Information Systems team at the Joyce Street YMCA, the Information Systems Coordinator is responsible for providing customer-focused technical support to YMCA staff and volunteers. Further responsibilities include network account maintenance, coordination of hardware/software deployment, inventory management, and general IT wizardry.

The Information Systems architecture includes over 1100 users and 300 workstations, supporting 200+ program locations. Nine core sites are connected via a wide-area network. Workstation operating systems are primarily Windows 7 and 10, with some Macintosh systems. Core network systems include Microsoft Office 365, Active Directory, Citrix, and Cisco Call Manager. Standard application software consists of Microsoft Office 2010/2016 and various core business applications.

Major Responsibilities: Handle support requests and provide exceptional customer service to YMCA staff and volunteers Provide regular onsite support in various locations throughout the Lower Mainland / Sunshine Coast Diagnose and resolve problems both remotely and in-person, escalate when necessary, and document status and actions taken in ticket system Deploy new hardware/software; maintain an inventory of equipment and licenses Maintain software patches to operating systems, antivirus software, core applications Provide support for communication, collaboration, and audiovisual technologies Provide support for peripherals including printers and mobile devices Assist with network/email accounts maintenance – on/off-boarding of users, permissions assignment Assist with supporting phone systems (mobile and wired) Maintain up-to-date knowledge of current information technology techniques and tools Support YMCA philanthropy initiatives Perform other related duties as require The successful applicant may be required to work evening and weekend shifts, and will be responsible for on-call support outside of office hours on a rotating basis.

Qualifications: Experience supporting users face-to-face and via telephone/screen-sharing technologies Proven effectiveness building relationships with internal and external customers and suppliers Excellent written and verbal English communication Ability to work independently and in cooperation with others Attention to detail; ability to plan, organize, prioritize, and quickly make decisions Valid Class 5 Driver’s License and regular access to a vehicle Solid knowledge of Microsoft Office applications suite, Windows 7/Windows 10, Adobe Acrobat Experience with basic computer/network troubleshooting techniques and concepts such TCP/IP,
file servers and user management in an Windows/Active Directory enterprise environment Experience with Office 365 and communication/collaboration technologies Knowledge of Microsoft Deployment Toolkit, patch management an asset Knowledge of Cisco Call Manager phone system an asset Industry-recognized certification such as MCP or A+ an asset Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerability Sector Search issued no later than six (6) months preceding your start date Three (3) professional or job-related references

In addition to bringing a commitment to the YMCA’s vision, mission, values and service, the candidate should possess the following competencies: Commitment to organization and values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA. Communication: Communicates in a thorough, clear and timely manner. Service Orientation: Deliberately identifies and creates opportunities to enhance every person’s
YMCA experience, ensures service standards are followed and implemented. Teamwork: The ability to work effectively with others to achieve optimal results. Results Oriented: Manage and lead to achieve and exceed identified goals.
Application deadline: 6:00pm, November 19, 2017

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2017-10-29
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