York Region Housing Services Representative Temporary in Newmarket, ON

York Region

Branch Newmarket ON CA

Housing Services Representative
Newmarket, ON

• Demonstrated problem solving, decision making and basic numeric skills. • Ability to exercise judgement to support good decision making….

Reporting to the Program Manager, Housing Access, is responsible for providing direct client service to housing applicants, social housing providers and the general public; for handling inquiries, processing applications, assessing initial and on-going eligibility and occupancy requirements, connecting applicants to appropriate resources and prepares applicants for offers of subsidy; producing standard reports, updating the applicant database system, maintaining waiting lists; and assisting housing providers as required.

Qualifications • Successful completion of a Community College Diploma in Social Services, Business Administration or related field.
• Minimum one (1) year current demonstrated experience delivering service to clients in a social services environment and in the social housing field.
• Knowledge of relevant legislation, program and policy guidelines to provide individuals with information and to make decisions pertaining to eligibility and requirements.
• Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
• Demonstrated organizational, case management and time management skills to prioritize workload appropriately and manage multiple complex tasks within a fast paced, high volume environment.
• Demonstrated problem solving, decision making and basic numeric skills.
• Ability to exercise judgement to support good decision making.
• Must be able to make and be accountable for sound decisions in-line with legislation, policy, client pressures and emotional circumstances.
• Computer literacy utilizing MS Office software applications.
• Demonstrated ability to provide high quality customer service to applicants and clients in a fair and expedient manner.
• Ability to relate in an objective and empathetic way to customers.
• Ability to work productively both independently and in a team environment.
• Ability to travel to off-site locations in a timely and efficient manner, as required.
• Ability to work outside regular business hours, as required.

Scheduled Hours 35

Scheduled Shifts 0830 – 1630

How to Apply Please apply on-line by November 8, 2017, quoting competition #21431. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Salary $31.21 – $33.91 per hour. This is a Union position.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Newmarket, ON, CA
Posted on: 2017-10-28
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