YMCA’s of Québec Membership Advisor – West Island Full Time in West Island, QC

YMCA’s of Québec

Branch West Island QC CA

Membership Advisor – West Island
West Island, QC

Supports members and uses different strategies to help them reach their health and wellness goals. The YMCAs of Québec’s West Island centre is seeking a…

The YMCAs of Québec’s West Island centre is seeking a talented and motivated Membership Advisor.

Ready to take on the challenge of customer service and sales, the selected candidate will actively listen to customers to identify their needs, providing a proactive customer service and the best possible experience to each one of our members. We are looking for cheerful, dynamic and passionate applicants to become ambassadors of the YMCA.


Sells different services in person and on the phone using a consultative sales approach.

Listens to clients to identify their needs and interests and helps them make choices.

Talks about current promotions and what the YMCA has to offer.

Supports members and uses different strategies to help them reach their health and wellness goals.

Ensures that members are satisfied by following YMCA customer service standards.

Promotes additional YMCA services.

Proactively expands customer base.

Adhere to the YMCA’s Child Protection Policies and Procedures.

Understand and integrate the value of philanthropy in his post and in the Association and participate in activities / fundraising events.


Has a post-secondary degree.

Has at least 2 to 3 years of experience in sales and customer service.

Has basic knowledge about health, physical activities and aquatics (an asset).

Is comfortable using computers.

Prioritizes tasks effectively.

Is meticulous, empathetic and results-oriented.

Is proficient in spoken and written French and English.

Adheres to the YMCA’s policies and procedures for the protection of children and vulnerable people.

Have no criminal record in connection with employment.


Organizational and interpersonal communication: Actively listens to people, encourages them to express their ideas, contributes to constructive discussions and speaks and writes in a clear, transparent, exact, coherent and respectful manner.

Innovation and ongoing improvement : Always tries to looks for new approaches and ways to do things to improve, to stand out and to achieve or surpass expected results.

Client- and community-oriented: Anticipates, discerns, seeks and listens to the current and potential needs of internal and external clients and the community. Presents a coherent and positive image that corresponds the values of the YMCA. Is diligent, courteous and respectful with clients and delivers excellent programs and services.

Teamwork and professional collaboration: Works and collaborates with different types of people and draws on the strengths of each one to achieve expected results.


Location: West Island

Status: Full-time

Advisor salary: $23, 205 with incentive compensation

Hours : 35 hours/week, Monday to Friday

Start date: April 24 th , 2017

Application deadline: April 2 nd , 2017

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Dollard-des-Ormeaux, QC, CA
Posted on: 2017-03-31
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