YMCA’s of Québec Membership Advisor – Downtown Full Time in Montréal, QC

YMCA’s of Québec

Branch Montréal QC CA

Membership Advisor – Downtown
Montréal, QC

Supports members and uses different strategies to help them reach their health and wellness goals. The YMCAs of Québec’s Downtown centre is seeking a talented…

The YMCAs of Québec’s Downtown centre is seeking a talented and motivated Membership Advisor.

Ready to take on the challenge of customer service and sales, the selected candidate will actively listen to customers to identify their needs, providing a proactive customer service and the best possible experience to each one of our members. We are looking for cheerful, dynamic and passionate applicants to become ambassadors of the YMCA.


  • Sells different services in person and on the phone using a consultative sales approach.
  • Listens to clients to identify their needs and interests and helps them make choices.
  • Talks about current promotions and what the YMCA has to offer.
  • Supports members and uses different strategies to help them reach their health and wellness goals.
  • Ensures that members are satisfied by following YMCA customer service standards.
  • Promotes additional YMCA services.
  • Proactively expands customer base.
  • Adhere to the YMCA’s Child Protection Policies and Procedures.
  • Understand and integrate the value of philanthropy in his post and in the Association and participate in activities / fundraising events.


  • Has a post-secondary degree.
  • Has at least 2 to 3 years of experience in sales and customer service.
  • Has basic knowledge about health, physical activities and aquatics (an asset).
  • Is comfortable using computers.
  • Prioritizes tasks effectively.
  • Is meticulous, empathetic and results-oriented.
  • Is proficient in spoken and written French and English.
  • Have no criminal record in connection with employment.

COMPETENCIES Organizational and interpersonal communication: Actively listens to people, encourages them to express their ideas, contributes to constructive discussions and speaks and writes in a clear, transparent, exact, coherent and respectful manner.

Innovation and ongoing improvement : Always tries to looks for new approaches and ways to do things to improve, to stand out and to achieve or surpass expected results.

Client- and community-oriented: Anticipates, discerns, seeks and listens to the current and potential needs of internal and external clients and the community. Presents a coherent and positive image that corresponds the values of the YMCA. Is diligent, courteous and respectful with clients and delivers excellent programs and services.

Teamwork and professional collaboration: Works and collaborates with different types of people and draws on the strengths of each one to achieve expected results.

CONDITIONS Location: Downtown YMCA

Status: Full-time

Salary: $12.75/hour with incentive compensation

Hours : 35 hours/week, 11:30 PM to 7:30 PM

Start date: January 9 th , 2017

Application deadline: December 15th, 2016

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2016-12-07
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