Overview

YMCA of Greater Vancouver Member Experience Staff (Full Time) Full Time in Vancouver, BC

YMCA of Greater Vancouver

Branch Vancouver BC CA

Position:
Member Experience Staff (Full Time)
Location:
Vancouver, BC

 Support a productive and cheerful team that provides excellent customer service.  Experience in fast paced, customer focused environment….

The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy l ifestyles, fostering a sense of social responsibility and delivering lasting personal & social change.

We are building a community in which a generation of children and families reach their full potential. Our values guide our decision-making and behaviour—we do the right thing, put people first, keep our promises and lead by exa mple.

For 129 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. As the Lower Mainland’s largest independent charity, the YMCA of Greater Vancouver provi des services in health & fitness, child care, camping, employment & community services to over 115,000

participants annually. The YMCA of Greater Vancouver is accredited by the Imagine Canada national Standards Program for excellence and compliance in nonprofit accountability, transparency and governance.

Nature & Scope: The Member Experience Team reports to the Member Experience Manager and works

collaboratively with all YMCA staff and volunteers. The Member Experience staff are responsible for providing exceptional service to members and guests of the YMCA and

will follow the practices outlined in the YMCA 7 Steps of Sell ing, SAM 2.0 and the YMCA Core Values.

Major Responsibilities:  Promote membership sales and services in a positive and professional manner

 Build meaningful relationships through positive daily interaction with YMCA members, visitors, and

colleagues  Promote philanthropy through the YMCA’s annual Strong Kids Campaign

 Support a productive and cheerful team that provides excellent customer service

 Meet and exceed projected sales targets

 Become proficient in operation of the Class customer database

 Use established systems and structures to record and report on member satisfaction, interest trends, and

activities  Maintain an atmosphere of achievement that inspires self and others to succeed at the highest levels

 Ensure the safety of all members, participants, staff, and property by following YMCA

standards/policies/procedures and ensuring they are maintained amongst all members and staff

 Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms

 Assist with training new staff/volunteers in procedures and practices

 Remain flexible – will ing to learn new skil ls, alter shifts

 Attend staff meetings, planning sessions and training events as required

 Maintain regular attendance, punctuality and be appropriately dressed and well groomed

Requirements:

 Current Standard First Aid and CPR-C & AED certificate

 Computer proficiency, including Microsoft Office  Successful candidates will be required to provide a current and satisfactory Criminal Reference

Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date  3 professional references

 Experience in fast paced, customer focused environment

 Demonstrated high level of organizational and customer service skil ls

 Proven decision-making competency and ability to think quickly in difficult situations

Competencies: Commitment to Organization and Values: Demonstrates and promotes a personal understanding of and appreciation for mission, vision, strategic outcomes and values of the YMCA of Greater Vancouver.

Service Orientation: Deliberately identifies needs and wants of members/participants as priority, and creates opportunities to enhance each and every person’s YMCA experience.

Teamwork: Ability to work effectively with others to achieve optimal collective results.

Communication: Ability to speak, write, l isten, and secure information in a variety of settings

Outcomes Oriented: Ability to lead, manage, and achieve identified goals.

Application Process: Internal applicants should inform their supervisor prior to application. Please apply by completing both of the following steps:

Step 1- Complete online application using the following link:

https://workforcenow.adp.com/jobs/apply/posting.html?client=ymcagv&jobId=89248&lang=en_CA&source=GP

Step 2- Complete online questionnaire using the following link:

https://sigmaselect.com/apply/positiondetails.aspx?positionid=621

Application deadline: August 20, 2015

Thank you for your interest and application. Due to the high volume of applications received, only short-listed candidates will be contacted.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2015-08-17
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