Overview

Yamaha Canada Music Ltd. Part Time Administrative Assistant Part Time in Toronto, ON

Yamaha Canada Music Ltd.

Branch Toronto ON CA

Position:
Part Time Administrative Assistant
Location:
Toronto, ON

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Greeting customers at the front desk, responding to inquiries for information or…

JOB TITLE: Part Time Administrative Assistant
REPORTS TO: School Supervisor & School Manager
DEPARTMENT: Education Department – Music School

SUMMARY:
The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School, providing a full range of customer service and administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.

RESPONSIBILITIES:

  • Customer Service : Answering phones and responding to voicemail; responding to email inquiries; greeting customers at the front desk, responding to inquiries for information or account balances, registering students, follow-up with students, working with instructors and other administration staff to confirm schedules/ studio assignments, etc.
  • Sales/Marketing : discussing course options with new prospective students, getting students to register for appropriate courses, design and production of in-house posters (as skills apply); providing information about the instrument rebate program.
  • Data Entry/Accounts : entering student registration data onto computer system, entering student account adjustments accurately.
  • Records Maintenance & Filing : maintaining student files and updating when changes occur.
  • Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
  • Physical Environment : setting up studios as required, which includes movement of equipment. Some lifting, up to 30 lbs., may be required. Monitoring safety and hygienic conditions in the school.
  • Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).

REQUIREMENTS:

  • Exceptional customer-service experience both in person and on the phone, aimed at consistently delighting customers.
  • Strong written and oral communication.
  • Solid organizational skills, particularly working as a team.
  • High degree of professionalism, discretion with sensitive information and personal integrity.
  • Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Proven attention to detail, accuracy is imperative.
  • Available to work maximum of 20 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October; May to June).
  • Fund recovery: Collections experience an asset.
  • Fluent English required. Other languages that reflect our customer base are an asset.

We offer a challenging, team-oriented work environment, as well as, opportunities for professional growth and development.

Yamaha Canada Music Ltd. is an equal opportunity employer. Only those selected for an interview will be contacted.

Job Type: Part-time

Required experience:

  • Related: 1 year

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2016-09-21
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