OverviewXplornet Communications Inc. Network Operations Specialist (10 month Term position) Temporary in Woodstock, NB
Xplornet Communications Inc.
Branch Woodstock NB CA
Network Operations Specialist (10 month Term position)
This position will be responsible for technical support issues, software and hardware implementation, network operation, and day-to-day management of the…
Xplornet Communications Inc. is Canada’s leading rural broadband provider. We believe everyone should have access to the transformative benefits of broadband, so we make our service available everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada’s vast geography through our deployment of Canada’s first national 4G network, which leverages both fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet – for all of Canada.
We are looking for a Network Operations Specialist (10 month Term position) in our Woodstock, NB office location. The Network Operations (NOC) Specialist will bring expertise in wireless and/or satellite access and IP network technologies to a team responsible for the support, operation and maintenance of Xplornet ISP services infrastructure. This position will be responsible for technical support issues, software and hardware implementation, network operation, and day-to-day management of the network infrastructure. The Network Operations Specialist will work closely with the Engineering and Field teams during site deployment and act as a liaison between Engineering and Network Operations on large projects. Support of Customer Care escalated issues by ticket and phone resolution is required daily. This position involves shift and on call work and reports to the Network Operations Manager.
Key responsibilities include:
Maintain and support operation of Fixed Wireless, Satellite and IP devices (switches, UPS etc.). Provide 3rd level technical support for Tier 2 unresolved technical issues on the phone and indirectly through tickets.
Act as technical liaison between Engineering, Network Operations and Field Operations.
Maintain network elements (Backhaul, CMM, Access Points and, servers). Perform proactive analysis of network statistics to determine potential fault trends.
Handle emergency escalations in a prompt and efficient manner while adhering to procedures, templates and ticketing practices.
Ensure appropriate standards are adhered to when communicating with customers and cross functional teams.
Act as a technical liaison between internal groups and external partners.
Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner.
The ideal candidate will possess:
A relevant Diploma/Degree or a combination of practical work experience and education.
Required to have previous experience in field operations
2- 5 years of enterprise IT experience in an enterprise computing environment.
Minimum of 2 years’ experience in the operation of LAN and WAN environment.
CCNA or equivalent certification preferred.
Has a broad knowledge of IT and business processes required in support of enterprise application delivery environments.
Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers.
Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
Excellent written and verbal communication skills.
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplornet Communications Inc. offers a competitive compensation package with excellent company benefits, including matched participation in a group RRSP and a comprehensive health and dental plan.
Apply online at Xplornet Careers
Employment Type: Temporary
Location: Woodstock, NB, CA
Posted on: 2015-09-24