OverviewWyndham Vacation Ownership Resort Operations Department Manager In Training- Whistler Full Time in Whistler, BC
Wyndham Vacation Ownership
Branch Whistler BC CA
Resort Operations Department Manager In Training- Whistler
Oversee the daily operation of their chosen department. Supporting role to Assistant Resort Manager and resort operations;…
Department Managers in Training will be part of an extensive program of operational and soft skill development that includes Managerial duties and responsibilities in preparation to gain experience and understanding in one (1) key discipline of either: Guest Services, Housekeeping, or Engineering. During their twenty-week learning immersion, they will learn all facets of the selected operational area with a strong emphasis of leading the team effectively and making the best decisions impacting our owners, associates and our business.
They will be responsible for ensuring all relationships with our guests, sales and marketing teams, vendors and board members are maintained positively and professionally at all times. Develop a strong understanding of the department’s P&L, checkbook and inventory management process and demonstrate an innate analytical ability to grasp numbers and understand their impact. Develop and execute resort operations while maintaining the integrity of Wyndham Vacation Ownership service standards. Supporting role to Assistant Resort Manager and resort operations; assists with the management of all resort functional areas and maintains resort quality standards. Oversee the daily operation of their chosen department.
Essential Job Functions
% of Time
Supervise/oversee and work with the assigned department manager and contractors to include Guest Services, Housekeeping, or Engineering. Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning and training. Attract and retain talent by creating a positive and engaging work environment. Ensure the highest level of customer service from all employees to current and prospective owners in order to maintain a positive brand image and company reputation. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms. Perform regular building and unit inspections to ensure Wyndham quality standards are maintained at all times and the resort is safe for guests, owners and staff.
OJT Training and Front Line Work
Leadership Modules: Week long intensive soft-skill and leadership training.
Employment Type: Full Time
Location: Whistler, BC, CA
Posted on: 2016-11-02