OverviewWoodbine Entertainment Group Hospitality & Event Sales Specialist Wagering Full Time in Toronto, ON
Woodbine Entertainment Group
Branch Toronto ON CA
Hospitality & Event Sales Specialist Wagering
Professionally advising guests when alcohol consumption needs to be slowed down or discontinued for the balance of the visit….
Introduce guests to trial wagering, restaurant promotions and to facilitate direct communication with the Hospitality & Event Sales Manager to deliver an exceptional and elevated entertainment experience through seamless planning and execution.
DUTIES AND RESPONSIBILITIES
Key Responsibilities: Wagering
Maintains guest focus at all times, assuming 100% responsibility for quality of experience
Provide courteous, proactive and efficient service by greeting and engaging customers, responding to their wagering inquiries which includes but not limited to types of bets, betting tutorials, how to use self serve machines (terminals and TICO), HPI accounts, gift cards and cash cards.
Proactively engages new customers providing assistance and instruction on how to place a bet
Managing and maintaining display materials and promotional items for events.
Reconcile end of day sales and product tracking.
Provide 1st level service on wagering equipment which includes replenishment of TICO cassettes and hoppers.
Educating our new and core customers on our latest products, services and promotional opportunities.
Generate high level participation in promotional/marketing events.
Assists guests with the investigation of cash card or voucher discrepancies through direct communication with WEG Wagering Operations Department
Working with teammates from other departments to meet and exceed our guests expectations
Practices Responsible Alcohol Management at all times, rules of SMART SERVE ; professionally advising guests when alcohol consumption needs to be slowed down or discontinued for the balance of the visit
Notifies Management any time a guest is not 100% satisfied with their experience
Provides immediate invitation for all guests to return upon their departure
Cleans and tidys all guest wagering areas, including but not limited to the Jockey Club, Main Dining Room and Bar
Create new wagering initiatives and promotions
Co-ordinate wagering inclusion into service, events and private dining
Key Responsibilities: Promotions
Work with Hospitality & Event Sales Department to create Turf Lounge promotional calendar
Work with Hospitality & Event Sales Department to generate new bar and restaurant promotional ideas
Work alongside the Hospitality & Event Sales Department to implement promotions and ensure creative needs are met
In-house promotion of events to guests of Turf Lounge
Inform guests of upcoming horse-racing events and promotions
Key Responsibilities: Social Media
Manage Turf Lounge social media sites by updating on a daily, weekly and monthly basis
Create monthly social media plan and weekly content strategy
Oversee online customer engagement, respond to online inquiries and feedback
Communicate status of online media to all Turf Lounge management
Performs and/or assists with all duties as assigned by manager on duty
Key Responsibilities: Hospitality and Event Sales
Liaise on an on-going basis with the Hospitality & Event Sales Manager (HES Manager) to ensure all client needs and requirements will be met
As required responsible for answering incoming phone calls from group inquiries and direct them to HES Manager/Office
Provide site inspections with existing and potential clients as required by the HES Manager
Review of Banquet Event Orders (BEOs) in an accurate and timely fashion in order to facilitate required communication throughout Operations team
Review and co-ordinate daily operational needs for facilitating group/private dining requirements as listed on BEOs
Ensuring that services meet client specifications including quality of room set-up, requirements list on BEO etc
Greet the Group/Private dining clients upon arrival as required
Work with the Operational Teams to ensure all arrangements and details are dealt with, including reviewing last minute changes
Prepare Group/Private dining in-house communication including group packages, print group special menus and/or signage, and create daily Banquet Event Order (BEO) service packets for the service teams
Attend and represent Operational Team in weekly Banquet Event Order (BEO) meetings as needed. Meeting to be conducted via conference call
Follow-up each function by ensuring operations has completed a Function Wrap-up which is to be submitted to the HES Department along with supporting POS bills for group invoicing
Accountable for ensuring all billing has been processed correctly before forwarding to HES office
Minimum 1 year service experience in a fast paced work environment
Able to read, write, speak and understand English
Smart Serve Certification
Must possess a positive attitude and work well with other team members
Regular, predictable, and dependable attendance
Outgoing, enthusiastic, energetic personality
Strong interpersonal skills with the ability to work in a diverse working environment
Strong communication and interpersonal skills
Able to work well under pressure
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Strong work ethic and positive team attitude
Able to listen effectively to benefit the customer
Must have a pleasant and approachable attitude
General knowledge of sport of horse racing & pari-mutuel wagering.
This position may require moderate physical efforts
Standing & Walking required more than 70% of the time
Pulling & Pushing
Lifting of weights up to 50 pounds
May be required to work additional hours as dictated by business demands and staffing levels.
Must be willing to work evenings, weekends and holidays.
Must be available to work as late as 12:00am
Must be able to work in a fast paced environment
Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.
If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEGs recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.
Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-03-23