Woodbine Entertainment Group Call Centre Representative Part Time in Toronto, ON

Woodbine Entertainment Group

Branch Toronto ON CA

Call Centre Representative
Toronto, ON

•Must be able to quickly adapt to new technology and internal software upgrades. What does your week look like?…

What does your week look like?
Woodbine Entertainment Group is looking to welcome an HPIbet Support Centre Representative to join our dynamic team of customer service professionals! You will have the opportunity to deliver and create exceptional guest experiences to inspire and support our guests within the exciting world of horse racing. In this role, you will be responsible for ensuring our guests round out their betting experience with the use of their HPIbet account, selling programs, handling cash transactions and assisting with marketing campaigns to promote HPIbet and WEG as a whole. Your passion, commitment and ability to Be All In is what will make you a top team member.

What you’ll do:
•Provide prompt, friendly and courteous service to customers at all times and address all customer product and service needs, requests and concerns promptly
•Ensure HPIbet accounts adhere to Canadian Pari-Mutual Agency regulations and the policies defined by HPIbet
•Handle in person and electronic customer transactions using point of sale systems
•Troubleshoot guest’s concerns using HPIbet web services
•Handle in-bound calls in the Support Centre environment
•Count and verify all program sales
•Provide our new and core customers with an excellent and satisfying overall experience
•Respond to horse players wagering inquires which includes but is not limited to types of bets, betting tutorials, how to use HPIbet systems, rewards program, self- serve machines, HPI accounts, and cash cards
•Generate high level participation in promotion/marketing events
•Maintain working knowledge of the promotions, major race events and items available to guests
•Other duties or responsibilities may be assigned based on business requirements

Qualifications: What we’re looking for:
•University or college degree/diploma in a field related to Business management, or the equivalent in education and experience
•Experience working in a high volume call centre and retail environment is an asset
•At least 2 years’ experience in customer service
•Must possess a basic knowledge of Microsoft Outlook, Word, Excel, Microsoft Internet Explorer and Google Chrome
•Must be able to quickly adapt to new technology and internal software upgrades
•Basic knowledge of horse racing would be an asset
•Proven ability to deal professionally and courteously with customers
•Working knowledge of cash register and tendering procedures
•Proven accuracy in performing basic mathematical calculations
•Ability to communicate effectively in English (oral and written)
•Ability to work in both a team environment and independently
•General understanding of a POS system
•Bilingual in English and French an asset

This is a part-time hourly position based out of Woodbine Racetrack. The hours of work will vary and will include days, evenings, weekends and holidays. Travel to other WEG properties within Ontario may be required. We will be committed to offering you an employment experience for a company that values its people and strives to continue to create and support winning horse racing experiences for everyone!

So what’s the first step to your exciting new career with WEG?

We are accepting online applications and welcome all qualified people interested in this opportunity. While we appreciate and value all applicants, only those who will be selected to interview will be contacted.

Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEG’s recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2016-12-05
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