Overview

Winnipeg Humane Society Emergency Dispatcher, Evenings Part Time in Winnipeg, MB

Winnipeg Humane Society

Branch Winnipeg MB CA

Position:
Emergency Dispatcher, Evenings
Location:
Winnipeg, MB

The Emergency Dispatcher is required to: ! Monitor and respond to all incoming calls on the Animal Emergency Line ! Accurately document in the computer…

The Emergency Dispatcher is required to:

! Monitor and respond to all incoming calls on the Animal Emergency Line ! Accurately document in the computer database, all pertinent information obtained regarding

animal emergency situations ! Relay all information in a timely and organized manner to the on-duty Emergency

Responders/Animal Protection Officers ! Monitor voicemail of the Investigations Department ! Other clerical work as assigned

Qualifications:

• Mature, responsible individual, committed to the goals and mission of the Winnipeg Humane Society (WHS), capable of carrying out duties in a thorough and efficient manner

• Knowledge of the programs and services of WHS • Awareness of the Animal Care Act of Manitoba • Minimum Grade 12 education • Excellent written and verbal communication skills • Excellent problem solving skills • Excellent organizational skills • Ability to prioritize situations into the appropriate category, i.e. Emergency, Urgent and Routine • Ability to handle crisis situations in a calm and respectful manner • Excellent computer skills including Microsoft Office required • Ability to maintain discretion at all times • Knowledge of canine and feline health care and behavior issues an asset • Knowledge of breed traits and characteristics an asset

Authority: Authority to perform all assigned duties and responsibilities within established policies and procedures. Accountability: The successful applicant/employee reports directly to the Manager of Investigations and Emergency Response.

Emergency Dispatcher Revised May 2016

Standards of Performance: 1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job

duties as well as when representing the WHS both inside and outside of the shelter environment. 2. Successful and thorough completion of assigned job duties within reasonable time limits. 3. Effective communication with fellow staff on an ongoing basis. Respect for all is maintained at

all times. 4. Exemplary level of care provided to all animals in accordance with the Winnipeg Humane

Society’s mission, policies, and practices. 5. Reliability and diligence in position while maintaining strict adherence to confidentiality

Duties and Responsibilities:

• To know, understand and adhere to all policies of the WHS • Answer all incoming calls in a courteous and respectful manner • Responsible for receiving and dispatching calls of an urgent or emergency nature to the

Emergency Responder and/or Animal Protection Officer on-duty • Responsible to obtain and accurately document all required information from all callers

in the WHS database and in other documentation forms • Responsible for monitoring Investigation Department voicemail and for logging all

message information in a legible and organized fashion • Maintain database of departmental statistics • Responsible for background checks in WHS computer database of all information

obtained • Assist the department personnel as required and as approved by the department

manager, i.e. assisting with handling of animal(s) for vaccination and/or de-worming, gathering of evidence

• Other duties as assigned

Forward your resume and cover letter to:

Attn: Heather Neil [email protected]

Please quote the Job Posting Number in your email or cover letter subject line.

The Winnipeg Humane Society 45 Hurst Way, Winnipeg, MB R3T 0R3

Fax: 204-633-9401

NO PHONE CALLS PLEASE

Thank you for your interest in this position however only those considered for an interview will be contacted.

Emergency Dispatcher Revised May 2016

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Winnipeg, MB, CA
Posted on: 2017-02-10
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