WIND Mobile Outbound Customer Survey Analyst Part Time in Queens, PE

Overview

WIND Mobile

Branch Queens PE CA

Position:
Outbound Customer Survey Analyst
Location:
Queens, PE

We are currently recruiting for an Outbound Customer Survey Analyst to join our Toronto (Queen’s Quay) location on a Part -Time basis , who can do the following…

Why join WIND Mobile!

This isn’t just a job. It’s a chance to bring about a brand new day in Canadian wireless! We are Canada’s newest national provider of wireless communications services. We are providing voice, text and data services to Canadians on a next-generation GSM network.

This is a company that’s going to succeed by doing what its competitors haven’t been able to do: make customers happy. We’re building a brand they’ll stay with because they want to, not because they have to.

Same goes for employees. We believe that you can’t have happy customers without a passionate, motivated team. So we’re going to spend as much time and energy on creating a rewarding and fulfilling employee experience as we are on creating an unforgettably positive customer experience.

Want to be part of a brand new day in Canadian wireless? Then be part of WIND Mobile.

We are currently recruiting for an Outbound Customer Survey Analyst to join our Toronto (Queen’s Quay) location on a Part -Time basis , who can do the following for our customers:

Basic Functions

• Contact customers to perform ‘Satisfaction surveys’ and take responsibility for each customer to ensure that all customer requirements are met
• Establish and maintain a friendly relationship with customers
• Convey empathy and display ownership when problems arise
• Communicate customer concerns and inquiries to the management team within the guidelines and procedures and via internal systems where necessary

Main Duties and Responsibilities

• Make outbound calls to WIND Mobile customers
• Manage telephone calls professionally, efficiently with good communication and listening skills.
• Track and manage calls effectively and efficiently according to SOPs
• Attend to customer questions, complaints and concerns immediately by engaging the related support group via CRM and available SOPs
• Fact find to understand the true nature of the customers concern and answer/resolve customer concerns
• Maintain Knowledge of Product and Services
• Maintain minimum Quality and Performance expectations
• Manage attendance, punctuality and work ethic to the company standard
• Abide by company policy and rules (some of which will be outlined in the company Handbook
• Promote teamwork and Call Centre success

Qualifications and Skills

• Team Work – able to work independently and in a team environment
• Problem Solving – analytical and have great math skills
• Communication – should have excellent communication skills
• Cooperation – pleasant with others on the job and displays a good –natured cooperative attitude
• Reliability – being reliable, responsible and dependable, and fulfilling obligations
• Service Orientation – sensitive to others’ needs and being understanding and helpful on the job
• Strong oral and written communication and solid negotiation skills
• Solid understanding of Singl.eView and account management tasks.
• Effective time management, multi-tasking capabilities with strong attention to detail.
• Highly analytical with a strong understanding of current offerings and plan compatibilities
• Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure, with little supervision

Education

• 2+ year(s) experience working in a call centre environment
• Bachelor’s degree is an asset