WilsonCTS Canada HR Administrator Contract in Mississauga, ON

WilsonCTS Canada

Branch Mississauga ON CA

HR Administrator
Mississauga, ON

Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred. Assume an ‘end to end’ ownership for all in scope requests…

Our global client is currently seeking an HR Administrator to join their HR Operations team. The HR Administrator will act as the first point of contact for employees, managers and HR Business Partners and is responsible for all aspects of managing and resolving inquiries and requires in-depth customer orientated and HR skills. This is a 6 month contract opportunity located in Mississauga.


  • Act as the first point of contact for Employees, Managers and HR Business Partners seeking support in HR Policy & Processes, Transactions & HRWeb (self-service)
  • Assume an ‘end to end’ ownership for all in scope requests and be capable of guiding employees to navigate HRWeb to obtain information as well as promptly connecting customers with other SME’s in Operations and the HRBP community as needed for more complex issues
  • Act as Subject Matter Expert on core elements of the HR Rhythm of the Business (ROB) processes and related tools/systems such as Mid-Year Check In, Poll, and Annual Review and provide training/tips to HRBP’s as needed
  • Process HR-related transactions (Promo, HeadTrax, etc), manage the exit process, troubleshoot various data and systems issues, and perform planned special projects and data audits as needed
  • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
  • HR Operations Associate is highly involved in daily decision making activities especially when details received for processing are insufficient and the right party could not be reached for confirmation/approval. Guided by the policy, processes & procedure, the HR Operations Associate is expected to make the right decision in resolving such requests
  • Work in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
  • Ensure that data quality & accuracy are met at all time through ‘Right First Time’ practice especially data changes/ updates which have direct impact on payroll and benefits
  • Ensure all payroll impact transactions are updated in relevant submission files before payroll close
  • Recommend solutions to process failings and contribute to the continuous improvement process
  • Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience individually with the HR Ops team and process updates on the Global Process Repository
  • Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services
  • Additional related duties as assigned


  • Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred
  • 2-3+ years’ experience as HR Generalist or in customer service help desk role essential
  • Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries
  • Ability to maintain highly confidential and sensitive information
  • Ability to apply judgment to address customer root needs; includes asking targeted questions and/or suggesting ancillary solutions/resources that may be of assistance to the customer
  • Must have strong planning, coordination and organizational skills
  • Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
  • Ability to make decisions that impact customer service levels with a sense of urgency
  • Ability to work effectively in a team and willingness to help others
  • Experience with common help desk tool such as CRM is a plus
  • Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues
  • Strong HR systems aptitude and ability to learn and become an expert in the HR systems at Microsoft, as well as the ability to train others in their use
  • Must have excellent MS Office program skills (Excel, Word, PowerPoint, and Outlook)

Job Type: Contract

Required experience:

  • Human Resources: 2 years

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Mississauga, ON, CA
Posted on: 2016-12-26
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