Overview

West Works Group Inc. Microsoft Dynamics CRM/XRM Functional Analyst Contract in Burnaby, BC

West Works Group Inc.

Branch Burnaby BC CA

Position:
Microsoft Dynamics CRM/XRM Functional Analyst
Location:
Burnaby, BC

Analyze and understand business problems. Prepare and conduct business process analysis. Collaborates with stakeholders throughout the organization to ensure a…

Our client’s Burnaby, BC location is seeking a Microsoft Dynamics CRM Functional Analyst to provide in-depth knowledge of the MS Dynamics CRM application and evaluate customer’s business processes against the standard MS Dynamics functionality.

Role and Responsibilities

  • Participates in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
  • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
  • Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
  • Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology; understands the key activities and deliverables for the client engagement and internal projects.
  • Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
  • Is responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements.
  • Facilitates the customer’s decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application.)
  • Is responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.
  • Has industry experience and understands challenges and risks when implementing vertical applications.

Typical Activities:
Diagnostic

  • Prepare and conduct business process analysis
  • Set up application for Fit Gap Analysis
  • Conduct Fit Gap Analysis
  • Document and present results of diagnostic phase
  • Support license definition and service estimations for functional tasks

Analysis

  • Conduct Key User training
  • Prepare and conduct business requirements workshops
  • Set up application for Fit Gap Analysis
  • Conduct Fit Gap Analysis
  • Document and present results of analysis phase

Design

  • Create development design specifications
  • Create design documents for customer understanding and acceptance
  • Present documentation and application design to customer
  • System configurations
  • Conduct feature testing of standard and independent software vendor (ISV) solution functionality
  • Assist in the identification and creation of process test scenarios

Development

  • Assist with the preparation of training and other documentation
  • Conduct function testing with developer and customer
  • Deploy security roles
  • Assist in the creation of User Acceptance test scripts
  • Conduct data acceptance testing
  • Conduct process testing
  • Support End User training as defined in the project scope

Deployment

  • Conduct Key User training (in case of Rapid Implementation)
  • Create process and User Acceptance Test plan
  • Configure live environment
  • Conduct process and User Acceptance test together with the customer to ensure functionality, configuration, and data are as expected
  • Support End User training as defined in the project scope

Operation

  • Go-live support
  • Resolve pending issues
  • Finalize documentation

Soft Skills

  • High degree of insight and analytical skill
  • Team-oriented; willing to align work with team’s priorities and goals
  • Able to influence, negotiate and build consensus
  • Strong time management skills and multitasking abilities
  • Skilled in organizational change
  • Clear and effective communication

Qualifications
Essential Skills:

  • Communication skills – written and verbal – Ability to effectively interact with internal and external constituents at all levels of the organizations
  • Experience with Microsoft Dynamics CRM working directly with the client in workshop style environments
  • Strong understanding of CRM general functionality
  • Experience with CRM business process analysis
  • Experience with an iterative approach to solution development, while simultaneously educating clients on the features and benefits of the Dynamics CRM platform
  • Ability to multi-task, prioritize projects and organize for short and long term activities
  • Demonstrated ability to:
    • Analyze and understand business problems.
    • Model data and processes.
    • Conduct workshops and training sessions.
    • Plan and carry out system and user acceptance testing

Desired Skills:

  • Experience working with large publicly or privately-held utilities organizations.
  • Experience with Service Desk processes.
  • Experience with formal methodologies, preferably with Fujitsu’s Macroscope Methodology, for Application Management and System Development.
  • Familiar and experienced in:
    • Core application functionality.
    • Implementation Methodology.
    • Application technology stack.
    • Related Microsoft technologies such as Microsoft SQL Server, Microsoft Exchange Server, Microsoft .NET, Microsoft Office SharePoint Portal Server, Microsoft BizTalk Server.
    • Industry Knowledge.
    • Successful completion of applicable product certification exams.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Burnaby, BC, CA
Posted on: 2016-02-10
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