Wesco Aircraft Onsite Representative Temporary in Mississauga, ON

Wesco Aircraft

Branch Mississauga ON CA

Onsite Representative
Mississauga, ON

Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable….

The On Site Representative is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. The On Site Representative may be required to travel/drive from customer site-to-site, as needed. The On Site Representative will be responsible for communicating all relevant program information to the Program Manager/Supervisor including, but not limited to, notification of critical stock outs, coordinating New “Add” and/or “Off” contract requirements; opportunities for quality or process improvements, and communicating opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

Chemical Supply –

Complete incoming receipt inspection process of chemicals to ensure materials meet client quality requirements. Manage on-site inventory chemical storage area incl. inventory control, equipment tempurature control , ensure hazardous labeling requirments are met. Monitoring and reporting of Expiring materials following client disposal procedure. Control on-site Hub and Cabinet stocking levels to ensure availability to end-user. Ensure regular scans of cabinet inventory are complete and accurate to ensure revenue stream is current and accurate. Liasion with chemical buyers to ensure delivery of requested material and answer questions requarding specs, shelf life, end use, etc… as needed. Assist and support Program Manager to prepare data for client reviews and meetings, incl reporting metrics/KPI’s.

Duties :

  • Represent Wesco’s vision, values and objectives in all job-related activities, sustaining excellent customer relationships
  • Maintain strong knowledge of Wesco products, services, quality requirements and customer plans and specifications
  • Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to Program Managers for follow up
  • Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements, in coordination with On Site Inventory Clerks, if applicable
  • Proactively initiate or respond efficiently to daily Customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant Functional Area Managers, to facilitate needs
  • Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team
  • Address On-Site quality assurance issues and forward to the Program Manager and or Quality Manager for resolution
  • Communicate or report relevant program information (i.e., critical stock outs) to Program Managers, immediately
  • Assist the Program Manager in determining new bin set-ups, size and locations
  • Identify part usage issues to the Program Manager and Customer Contract Administrator
  • Practice and promote good housekeeping within the on-site work environment
  • Actively seek and recommend process improvements to Program Managers, to increase efficiently and accuracy
  • Accommodate Special Requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed
  • Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable
  • Attend regularly scheduled customer or company-sponsored meetings and/or training, as required
  • Travel/drive from customer site-to-site, as necessary

Qualifications :

  • Must be US Citizen or Resident Alien
  • Minimum High School Diploma and/or Some college or college degree is preferred, within the required or a closely related field
  • Minimum of 1 year relative JIT, VMI or 3PO experience, within the aerospace/chemical industry
  • Excellent, proven customer service and interaction skills, with direct customer and supplier contact
  • Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
  • Excellent organizational and time-management skills
  • Clear and accurate data entry and documentation skills
  • Strong follow-through and perseverance to handle multiple tasks simultaneously
  • Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
  • Ability to be detailed oriented and perform in-depth research, if required
  • Ability to be cross-trained in multiple critical areas of the department
  • Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
  • Must be open to schedule demands changes and demands, per customer needs
  • Must have the ability to travel/drive from customer site-to-site, as necessary
  • Must have and maintain own/reliable transportation and company-approved driving record

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Mississauga, ON, CA
Posted on: 2015-08-01
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