We Care Home Health Services Process Improvement Manager Full Time in Moncton, NB

We Care Home Health Services

Branch Moncton NB CA

Process Improvement Manager
Moncton, NB

Identify opportunities to innovate, improving service delivery, process and/or systems; CBI Health Group is Canada‚Äôs largest provider of integrated community…

We are currently seeking a Process Improvement Manager to support our Home Health division in New Brunswick.

The Process Improvement Manager will ensure effectiveness and efficiency in process and systems that align with service delivery standards and expectations as set by CBI Home Health/We Care. This role will lead change management initiatives, projects, and consistency in administrative processes to successful outcomes regionally. Leading by example, the Manager of Process Improvement will work closely with administrative teams (at times with direct reports) to ensure effectiveness and efficiency of service delivery is optimized.


As a Process Improvement Manager, you will:

  • Establish Best Practice guidelines and process for Care Coordination and all other non-clinical functions within the region;
  • Act as the project lead for process improvement, change management and local projects;
  • Develop project action plans and execute on timelines and deliverables;
  • Assess and reassess project deliverables to ensure project plans align with project goals;
  • Maintain a comprehensive strategy and plan regarding change management;
  • Identify opportunities to innovate, improving service delivery, process and/or systems;
  • Ensure all processes and procedures associated with accreditation are followed and consistently documented;
  • Work closely with Quality Specialist to ensure data accuracy and appropriate system management;
  • Work closely with clinical leaders to ensure alignment between clinical Best Practice and process Best Practice;
  • Identify risk appropriately, engaging appropriate team members to mitigate, manage or resolve the risk;
  • Ensure execution of current policies and procedures;
  • Ensure that processes and systems align with current policy and procedure.


To take on the role of Process Improvement Manager, you must:

  • Have a Post-Secondary education in a related field (Business Administration, Project Management);
  • Have at least 3 years of progressive leadership experience;
  • Be able to work independently and also as an effective member of a team;
  • Have excellent interpersonal and communication (written and verbal) skills;
  • Experience in Home Health is strongly considered an asset.

The successful candidate will have demonstrated success with:

  • Self-Management (time and priorities)
  • Planning/Organizing
  • Flexibility
  • Goal Orientation
  • Creativity/Innovation
  • Interpersonal Skills
  • Teamwork
  • Analytical Problem Solving

To apply for this position, submit your resume to [email protected], stating “Process Improvement Manager, Moncton” in the subject line. We thank all applicants; however, only those selected for an interview will be contacted.

About CBI Health Group:

CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

Facebook: facebook.com/cbihealthgroup | Twitter: twitter.com/cbihealthgroup | www.cbi.ca

CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Moncton, NB, CA
Posted on: 2018-04-03
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