Waterfront Hotel Downtown Burlington Part-time Guest Service Agent Part Time in Burlington, ON

Waterfront Hotel Downtown Burlington

Branch Burlington ON CA

Part-time Guest Service Agent
Burlington, ON

Register guests onto the computer, verify reservation, address and credit information. Greet and welcome guests upon arrival….

Waterfront Hotel-Downtown Burlington seeks enthusiastic individuals who are passionate about customer service and dedicated to their work. Our goal at Waterfront Hotel-Downtown Burlington is to exceed the expectations of every guest staying with us by providing warm, engaging and personalized service. We work to recruit, train and retain the brightest, most connected and energetic people in the hospitality industry who are committed and dedicated to customer service, and who believe in spirited teamwork.

POSITION TITTLE: Guest Service Agent
STATUS: Part Time
HOURS: Shifts will vary depending on operational requirements to include weekends and holidays.


  • Work with Front Office Manager to improve the quality and level of service as it is impacted by the Front Office.
  • Greet and welcome guests upon arrival
  • Register guests onto the computer, verify reservation, address and credit information
  • Check guests in and out
  • Accept payment for guest’ accounts both at the time of registration and at check-out.
  • Maintain a house bank and make a deposit and accurate report of receipts daily.
  • Provide accurate currency exchange for guests.
  • Answer telephones and guest inquiries
  • Make travel arrangements
  • Issue key and control entrance of safety deposit boxes
  • Any other duties as assigned


  • High School or equivalent required
  • One or two years in a customer service position
  • Good communication skills required
  • Demonstrated Customer Service Skills
  • Proven ability to Multi-task
  • Excellent Organizational Skills and attention to detail
  • Demonstrated knowledge of hotel property Management system

Qualified applicants please respond to ad with cover letter and resume attached. Please include your salary expectation.

Job Type: Part-time

Local candidates only:

  • Burlington, ON

Required experience:

  • Customer Service/Hospitality Role: 1 year

Required education:

  • High school or equivalent

Required language:

  • Secondary language considered an asset

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Burlington, ON, CA
Posted on: 2015-10-23
Posted by: