OverviewWalmart Canada Tire & Lube Express (TLE) Service Writer Full Time in Winnipeg, MB
Branch Winnipeg MB CA
Tire & Lube Express (TLE) Service Writer
Providing assistance to the front end Associates with price checks. Perform all services offered in the TLE (i.e….
Perform all services offered in the TLE (i.e. oil changes, tire installations and rotations, etc.).
Processes all TLE Service Orders and operates the TLE Register. Handles any customer issues and concerns. Maintains the TLE Service Schedule. Assists the Department 10 Manager and TLE Manager in ordering inventory. Assists in completing the daily logs. Follows double check procedures on all vehicles. Handles and processes claims merchandise (i.e. tires). Knowledgeable in all areas of the TLE (i.e. services and products). Maintains a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area. Adheres to all TLE uniform requirements and safety guidelines. Provides excellent Customer Service by: Practicing the 3 Metre Rule. Answering Customer calls promptly. Assisting Customers in finding merchandise. Answering register calls promptly. Operating the register when needed. Showing a high sense of urgency with all assignments. Following proper procedures for handling claims merchandise. Being knowledgeable about register operations. Providing assistance to the front end Associates with price checks. Remains knowledgeable regarding all areas of the store. Practices safe work habits by: Cleaning all spills quickly. Following all safety and emergency policies and procedures. Keeping the floor clear of all objects. Properly using all ladders and ensuring they are not left on the sales or TLE shop floor. Following proper lifting techniques. Ensuring all displays are secured in a safe and proper manner. Ensuring Occupational Health and Safety Act guidelines are being followed properly. Ensuring stable stacking of merchandise. Using back support belt when necessary. Being knowledgeable about emergency and safety procedures. Additional Responsibilities Additional responsibilities may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Basic Reading/Writing Skills Strong written communication skills. Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols. Job Specific Skills Strong attention to detail. Ability to work under pressure and in a fast paced environment. Strong verbal communication skills. Ability to work in a team environment.
Licensing & Other Qualifications
Must have a valid and full provincial Driver’s License. Ability to drive automatic and manual transmission vehicles is preferred. All TLE Associates must complete the required in-store Certification program.
Physical Demands The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The Associate is regularly required to stand or walk. The Associate uses his/her hands to handle merchandise and may be required to reach with his/her hands and arms. The Associate frequently is required to bend, twist or squat. The Associate must occasionally lift and/or move at least 40 and up to 80 pounds (lbs). The Associate will be required to perform tasks involving firm grasping and repetitive movements (i.e. reaching above shoulder and waist level). The Associate will be required to climb ladders (i.e. retrieve merchandise, stock shelves etc. Work Environment The work environment characteristics described in this section are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employment Type: Full Time
Location: Winnipeg, MB, CA
Posted on: 2015-08-16