Overview

VON Canada Client Service Associate – Part Time Part Time in Halifax, NS

VON Canada

Branch Halifax NS CA

Position:
Client Service Associate – Part Time
Location:
Halifax, NS

Demonstrated skills in conflict resolution, problem solving & critical thinking. Receive and process referrals and updates and responds to phone inquiries from…

The Service Delivery team will operate on a 7 days per week schedule, and the successful candidate must be available to work some weekends as well as evenings and holidays.

Responsibilities

  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
  • Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
  • Coordination of service providers schedules and updates
  • Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
  • Coordinate all standardized data input, triaging of calls and information
  • Work closely with frontline nurses, supporting their day to day needs
  • Other duties/task as assigned by Manager

Qualifications

  • Grade 12 required, university/college education preferred
  • Must have office administration certificate or equivalent experience
  • Medical terminology certificate would be an asset
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving & critical thinking
  • Excellent communication skills; both written and oral
  • Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint

Work Conditions and Physical Capabilities: Fast-paced environment; Attention to Detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk sit, stand, climb stairs; Repetitive fine hand movements.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at http://www.von.ca/en/accessibility for further details or contact us directly at [email protected] .

Date Posted
2/6/2017

Deadline Date
2/13/2017

Total # of Positions Required
2

City
Halifax

Province
Nova Scotia [NS]

Compensation & Benefits Overview
• Career advancement opportunities
• Training and skills development
• Flexible hours
• Competitive compensation
• Group benefit coverage
• Pension plan
• Annual vacation and sick leave entitlement
• Employee assistance program
• Employee recognition programs

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Halifax, NS, CA
Posted on: 2017-02-10
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