VON Canada Client Service Associate (CSA) – Evenings Part Time in Amherst, NS

VON Canada

Branch Amherst NS CA

Client Service Associate (CSA) – Evenings
Amherst, NS

Client Service Associate (CSA) – Evenings Employee Group Regular PT Category Admin Job Summary The Service Delivery team will operate on a 7 days per week…

Client Service Associate (CSA) – Evenings

Employee Group
Regular PT


Job Summary
The Service Delivery team will operate on a 7 days per week schedule, and the successful candidate must be available to work some weekends as well as evenings and holidays.


  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
  • Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
  • Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
  • Coordinate all standardized data input, triaging of calls and information and the ongoing coordination of client service and service provider schedules and updates
  • Work closely with frontline nurses, supporting their day to day needs
  • Other duties/task as assigned by Manager


  • Previous experience working in health care sector and/or planning and scheduling would be considered assets
  • Diploma or certification in Medical Office Administration/Medical Terminology certification would be considered an asset
  • 2 to 3 years experience working in office administration preferably in a medical office environment and/or community health care organization
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving & critical thinking
  • Excellent communication skills; both written and oral
  • Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint

Work Conditions and Physical Capabilities: Fast-paced environment; Attention to Detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk sit, stand, climb stairs; Repetitive fine hand movements.

Date Posted

Deadline Date


Nova Scotia [NS]

Compensation & Benefits Overview
• Career advancement opportunities
• Training and skills development
• Flexible hours
• Competitive compensation
• Group benefit coverage
• Pension plan
• Annual vacation and sick leave entitlement
• Employee assistance program
• Employee recognition programs

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Amherst, NS, CA
Posted on: 2015-05-24
Posted by: