Vivonet Technical Support Analyst Full Time in Halifax, NS


Branch Halifax NS CA

Technical Support Analyst
Halifax, NS

Can you see yourself standing in front of a busy coffee shop’s point-of-sale system that stops working on a Monday at 7:00 am, while the line-up keeps growing…

We are looking for experts in Customer Experience. The ones who really get what it’s like to be in their customer’s shoes. Can you see yourself standing in front of a busy coffee shop’s point-of-sale system that stops working on a Monday at 7:00 am, while the line-up keeps growing with angry customers wanting their coffee before their work day starts?
You’re an optimist who constantly infects your whole team with energy. You collaborate rather than boss around. You care more about your customers and your team than you do about yourself. Your highest goal is to provide nothing but the very best Customer Experience every single time and to inspire your team members to be as awesome and engaged as you are.
We want people who ask “why?” when they don’t agree with the way things are going, and break into hives when the answer is “because that’s how we’ve always done it”. We want people who will challenge our status quo and find solutions that no one else has thought of before. We want people who are constantly bringing new ideas to the table to improve the way we do business. And on our end, we PROMISE we will listen and take action.
We want to be the best support centre in Canada and we need the best support professionals to take us there. The quality of the people on our team is one of our highest priorities. Our strong values motivate everything we do and all the decision we make.

This role will be remote. The successful candidate will need to travel and train in Vancouver for 4-6 weeks (cost will be covered by the organization).
Are you up for the challenge?

The Role:
Troubleshoot customer issues with the Point of Sale application at the windows application and network levels.
Consistently provide an outstanding customer experience.
Respond to incoming customer calls and emails.
Build trust, loyalty and long-term relationships with customers and team members alike.
Serve as a role-model of enthusiasm and level of service for the entire team.

Required Skills and Experience:
A combination of technical training and experience.
An intense desire to help customers succeed.
Outstanding communication and interpersonal skills. You know how to make a customer feel important and how to de-escalate tense situations.
Logical troubleshooting skills.
An infectiously positive attitude.
Ability to learn quickly and multitask in a hectic environment.
Availability to work a variety of shifts, including evenings and weekends.

Additional Assets:
Experience in the restaurant industry.
Knowledge of the point-of-sale and restaurant marketplace is an asset.
Prior tech support call centre experience.
Fluent French or Spanish (please specify on application).
Able to work shifts including early mornings (6am), evenings and weekends.
Vivonet is a leading provider of cloud-based technology solutions for the hospitality industry. Processing millions of transactions every month for customers across Canada and the United States, we help every hospitality business in the world succeed by turning transactions and customer data into insights and opportunities to improve business performance.
If you are interested in applying, please send us a resume and cover letter. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
All offers of employment are subject to criminal record checks and credit checks due to payment card industry compliance standards.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2016-06-29
Posted by: