Vecima Networks Inc. Senior DOCSIS Support Engineer Full Time in Saskatoon, SK

Vecima Networks Inc.

Branch Saskatoon SK CA

Senior DOCSIS Support Engineer
Saskatoon, SK

Is a world-class designer and manufacturer of advanced broadband telecommunications products, employing approximately 500 people….


Vecima Networks, Inc. (TSE: VCM) is a world-class designer and manufacturer of advanced broadband telecommunications products, employing approximately 500 people. Our products are shipped around the world and are used by major international companies to deliver Digital TV, Video-on-Demand, Broadband Internet Service and Telematics in over 30 countries.

Building on three decades of consecutive profitable operations and a track record of strong engineering and manufacturing capabilities, Vecima’s products are in widespread demand. We are fuelled by the innovation, leadership and passion of today’s top talent. Join Vecima and work in an environment that values teamwork and communication, rewards innovation and achievement, and fosters growth and opportunity in your career.

Become part of a thriving Support team and help with deploying the next-generation Cable TV and Broadband Technology.

This position will be based out of our main Research and Development center in Saskatoon, Saskatchewan.

Duties to include (but not limited to):

  • Provide a leadership role in major account product acceptance testing, integration, and rollout
  • Travel to customer locations across the world providing in depth product support and training
  • Document advanced procedures and operations
  • Provide technical support to Vecima’s DOCSIS product customers
  • Test, troubleshoot, train and provide technical explanations of product installations and applications in a Cable DOCSIS environment

Education and Experience Requirements:

  • 5+ years working in a position involving the operation, maintenance, testing, or support of a CMTS in a vendor or operator role.
  • All educational backgrounds will be explored including but not limited to technologist diplomas, university degrees and various technical certifications
  • Vendor and industry training and certifications (Example: SCTE, NCTI, BCT/E, Cisco, Arris)

The successful candidate will have skills, interests and/or experience in several of the following areas:

  • In depth working knowledge of DOCSIS and DOCSIS equipment
  • In depth working knowledge of IP networking and router/switch configuration
  • Excellent customer service skills
  • Previous customer support experience would be an asset
  • Ability to grasp and learn new concepts quickly
  • Ability to work effectively and multitask under pressure
  • Effectively communicate the technical applications of complex products
  • Knowledge of the concepts involved in a modern CATV network
  • Demonstrated ability to understand and troubleshoot CATV-based and network-based equipment
  • Preference will be given to those having CATV experience
  • Ability to work in a team and individually with little to no supervision,
  • Ability to maintain and coordinate multiple tasks in order to meet tight deadlines

As per company policy, Criminal Background Checks are required prior to accepting employment with Vecima Networks Inc.

Vecima Networks Inc. has a competitive compensation and benefits package, and strives to provide a challenging work environment that can foster skill development and personal career growth for all employees.

Job Type: Full-time

Required education:

  • Bachelor’s

Required experience:

  • Operation, Maintenance, Testing or Support of a CMTS: 5 years

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Saskatoon, SK, CA
Posted on: 2016-12-06
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