VCA Animal Hospitals Client Care Specialist – Northdale Animal Hospital Full Time in London, ON

VCA Animal Hospitals

Branch London ON CA

Client Care Specialist – Northdale Animal Hospital
London, ON

We are seeking an experienced Client Care Specalist to join our team. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy…

VCA Canada is Canada’s largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. In support we provide career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:


Located in London, Ontario Northdale Animal Hospital provides a wide-range of diagnostic, therapeutic, emergency and surgical services. We’re a team who are all dedicated to providing compassionate care to our clients. Our hospital offers a warm and friendly work environment where everyone is willing to offer a helping hand.

We are seeking an experienced Client Care Specalist to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team!

Why We Need You

As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for:
  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

What you have to gain

  • Great access to internal and external continuous learning opportunities!
  • Opportunity to participate in our annual VCA conferences and industry leading customer service training through VCA’s Client Experience Program!
  • Development and recognition for high performing team members!

We offer competitive compensation and great benefits for eligible employees, including medical/dental, Employee Experience benefits such as paid wellness days,generous personal pet care discounts and more!

Join Us!

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at www.vcacanada.com or https://vcacanada.com/northdale

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: London, ON, CA
Posted on: 2018-07-27
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