University of Western Ontario IT Support Technician Contract in London, ON

University of Western Ontario

Branch London ON CA

IT Support Technician
London, ON

We specialize in general technical support, desktop support, server infrastructure, cloud technologies, and software development, among other areas….

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” – an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Established in 1964, the Department of Computer Science at Western has developed strong academic and research programs to become one of the leading establishments in its field. Our faculty are the recipients of many teaching and research awards. We are home to a vibrant and dynamic department with much to offer to undergraduate students, graduate students and visitors. For more information, visit http://www.csd.uwo.ca .

Science Technology Services (STS) emerged from the former IT staff of the Department of Computer Science and strives to provide high-quality IT support, services, and infrastructure to faculty, staff, and students in the Faculty of Science. We specialize in general technical support, desktop support, server infrastructure, cloud technologies, and software development, among other areas.


The IT Support Technician will complete small software development and systems administration projects to assist in improving, monitoring, and maintaining Computer Science departmental IT infrastructure. Examples of potential projects include:

  • Developing, testing, and securing REST APIs for internal databases
  • Installing and configuring OpenStack Tempest to help in validating the Department’s OpenStack cloud each time it is upgraded
  • Assisting in migrating departmental IT infrastructure to a new data centre, providing assistance with racking, cabling, and testing servers
  • Completing an inventory of all departmental IT infrastructure and assisting in renumbering of network-connected equipment.

The responsibilities of this position will support the Department of Computer Science, but the incumbent will report to and take guidance from the Manager of Science Technology Services (STS). He/she will work productively and courteously with members of STS and other members of the Western community.


– Must be a Computer Science or Engineering student returning to full-time studies in September 2018


  • Comfort in picking up new programming languages and frameworks, and quickly becoming productive with them
  • Experience and comfort working at the Linux command line is preferred
  • Experience developing software in C# and ASP.NET Core is preferred
  • Experience with Docker is preferred

Skills, Abilities & Expertise

  • Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
  • Ability to maintain a positive, outgoing attitude with genuine customer service orientation
  • Ability to apply creativity, innovation, and resourcefulness to daily work
  • Ability to follow detailed and/or complex processes and practices with high attention to detail
  • Reliable and dependable with the ability to consistently work assigned schedule
  • Demonstrates integrity and works in accordance with Western’s policies and procedures
  • Ability to multi-task and maintain an organized work environment
  • Computer skills with Windows and Linux, the ability to program/write code, and the ability to learn and use new software programs, languages, and frameworks, as required
  • Personable and courteous in working relationships with colleagues, and the public
  • Ability to work independently and effectively as a member of the team to achieve department goals
  • Ability to work in a manner that is compliant with confidentiality requirements as applicable

Key Accountabilities

  • The incumbent will assist with software development, as directed and supervised by the Manager of Science Technology Services
  • The incumbent will assist with server and desktop computer installation and removal (will involve lifting)
  • The incumbent will assist in maintenance tasks, such as installing, updating, and configuring software, installing patches and updates, and helping to monitor the uptime and performance of existing systems
  • The incumbent will assist in inventorying departmental servers, desktops, printers, and other network-connected devices

Hours of work

  • These will be determined in consultation with the Manager of Science Technology Services (30 to 40 hours per week), and will be scheduled during our regular business hours of 9:00 AM to 5:00 PM.

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Background Checks

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: London, ON, CA
Posted on: 2018-04-04
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