Overview

University of Toronto Summer Operations Assistant and Room Bookings (Pay Band 7) Temporary in Toronto, ON

University of Toronto

Branch Toronto ON CA

Position:
Summer Operations Assistant and Room Bookings (Pay Band 7)
Location:
Toronto, ON

Under the general supervision of the Coordinator, Summer Residence Operations, the incumbent provides a full range of administrative, reception duties and

Under the general supervision of the Coordinator, Summer Residence Operations, the incumbent provides a full range of administrative, reception duties and guest services in the Summer Operations Office. Duties include individual and group bookings for hostel/summer business, developing and running Star Rez reports, bookings for the use of facilities for conferences, data entry, answering inquiries (by telephone, fax and E-mail), taking messages, screening calls and visitors, arranging appointments, and a variety of correspondence. Assists in producing advertising materials including producing flyers, posters and providing content for the website. Direction for the advertising materials will be provided by the Coordinator, Summer Residence Operations and the Operations Manager. The materials will be aimed at recruiting groups and individuals to stay at New College during the summer and/or to use the facilities for conferences. This position also assists in the maintenance of the bookings database (Star Rez) and various spreadsheets, as well as processes individual and group bookings by cash, debit and credit card payments. Room bookings: books (non-academic) facilities using RSLite software, conducts site visits, occasionally directs casual event staff but no direct responsibility, requests facility setup and arranges AV support as required, administers collection of payment for bookings as required as per established procedures in rate schedules, provides monthly reports on usage, provides logistical support for College events.

Qualifications

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Minimum Qualifications

Education: Minimum two year college diploma in hospitality, business or a related field, or equivalent combination of education and experience.

Experience: Minimum two (2) years’ of recent and related experience working in a hospitality field. Experience with individual and group bookings for hostel business. Experience with group bookings with regards to the use of facilities for conferences. Experience using Star Rez to book individual reservations and group bookings and to develop and run reports. Experience with data handling and correspondence. Experience in assisting in producing advertising materials including flyers, posters and providing content for website. Experience in a client /customer service role. Experience handling confidential information and balancing competing priorities in a busy office environment. Experience handling cash and credit and debit card transactions Experience with logistical support for events.

Skills: Demonstrated advanced knowledge and skill of Star Rez is required. Demonstrated advanced knowledge of Microsoft Office (Word, Excel), including the ability to work with Adobe In-Design, Photoshop, or Microsoft Publisher. Demonstrated advanced knowledge and skill of RSLite software. Knowledge of AV equipment use and setup.

Other: Dynamic personality, creative, adaptable, strong problem resolution skills, time management skills, commitment to exceed customer expectations. Tact and discretion in providing guest services. Ability to establish work priorities, meet deadlines and remain flexible; to respond in a calm and effective manner to a variety of demands and projects. Excellent interpersonal skills demonstrated through effective verbal and written communication skills. Ability to understand and interpret practices and procedures; coordinate information, arrangements and correspondence with minimum review. Use of organizational skills to maintain a record and filing systems. Must be able to exercise initiative, attention to detail, and judgment. Capable of working under pressure in a fast paced environment and being a good team player.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Toronto, ON, CA
Posted on: 2016-09-20
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