OverviewUniversity of Toronto Academic Scheduling & Instructor Support Coordinator Full Time in Toronto, ON
University of Toronto
Branch Toronto ON CA
Academic Scheduling & Instructor Support Coordinator
Ensuring current knowledge and facility with respect to BlackBoard, Faculty of Kinesiology & Physical Education website, and course materials including course…
The Faculty of Kinesiology & Physical Education Registrar & Student Services Office is charged with supporting the academic needs of over 1,100 undergraduate and 100 graduate degree students enrolled annually, as well as the 80+ teaching staff who deliver over 150 undergraduate and graduate courses each year.
Working as an integral part of the Registrar’s Office team, the Academic Scheduling & Instructor Support Coordinator is responsible for providing high-level service and support to Faculty and students.
Under the general direction of the Assistant Registrar, Records & Registration, the incumbent is responsible for all academic program scheduling including but not limited to: KPE courses, tutorials and labs; PRA practicum courses, EXS graduate level courses; mid-term examinations; make-up classes, and final and deferred examinations utilizing scheduling software. The incumbent will liaise with the Academic and Campus Events (ACE) Office on scheduling of courses and exams and associated room assignments. The Coordinator is the primary contact and support person for all academic scheduling matters and classroom support for KPE, PRA and EXS courses. Develops and updates the Faculty instructor handbook and meets with new instructors to provide orientation sessions on Faculty policies and procedures, use of classroom podiums, Blackboard set-up, etc. The Coordinator functions as the key contact for instructors on their queries regarding classroom support, test and examination supplies, academic procedures and student services referring to the Registrar or the Assistant Registrar – Records and Registration on complex situations. Collects course outlines for all courses to ensure marking scheme policies are being met, review mid-term test timelines and collate data for the Assistant Registrar, Registrar and Vice-Dean. Coordinates course evaluations for all undergraduate and graduate academic and practicum courses each term (approximately 5000 course evaluations) and liaise with IT department, Vice-Dean, Directors, and Course Coordinators on reporting and summaries.
The incumbent will establish an understanding of the Faculty curriculum requirements, course enrolment patterns and faculty teaching delivery structures and will develop all academic scheduling and ensure current knowledge with respect to BlackBoard, the Faculty website and course materials including course outlines. Key duties and responsibilities are: establishing an understanding of the Kinesiology & Physical Education curriculum requirements (for degree progression and course sequencing purposes), course enrolment patterns and faculty teaching delivery structures; developing all academic schedules utilizing academic scheduling software (i.e. Infosilum); ensuring current knowledge and facility with respect to BlackBoard, Faculty of Kinesiology & Physical Education website, and course materials including course outlines.
The incumbent will support the Faculty’s petitions and appeals process by assisting the Assistant Registrar, Registration & Records with the production of petition letters and updating the petitions database with petition data and results.
Education: University degree or an equivalent combination of relevant education and related work experience.
Experience: Minimum 2 years related experience in an academic environment using academic scheduling software and/or room booking systems. Experience in supporting faculty and working in a student service environment. Demonstrated experience developing effective working relationships with a diverse group of constituencies.
Skills: The incumbent requires good negotiation, mediation and communication skills. Including a high level of written and verbal communications skills, strong organizational ability and strong interpersonal skills. Demonstrated strong computer skills are required including advanced skills in MS Office (Word, Excel, PowerPoint); ROSI and other databases; course scheduling software (i.e. Infosilum); websites and Blackboard. Demonstrated decision-making skills in a fast-paced, dynamic environment. Strong research and analytical skills are necessary.
Other: Must be able to deal effectively with highly diverse and demanding communities of students and instructors. Demonstrated high level of attention to details and accuracy in scheduling and production of academic timetables.
Maturity, professionalism and high level of customer service delivery is essential. Ability to work independently, to set priorities and work schedules and to multi-task in order to meet strict deadlines; Must demonstrate tact, discretion and sensitivity to confidential matters. Must be able to work effectively with a diverse group of individuals at different levels of authority across the University.
This is a term position ending November 10, 2017.
Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2016-11-02