University of Manitoba Customer Service Clerk – Office Assistant 2 (AESES) Part Time in Winnipeg, MB

University of Manitoba

Branch Winnipeg MB CA

Customer Service Clerk – Office Assistant 2 (AESES)
Winnipeg, MB

Assists the Supervisor in preparing and processing correspondence, reports and special projects related to the overall operation of Parking Services….

Job Description :

Customer Service Clerk – Office Assistant 2 (AESES) Existing Budget-Funded Continuing Casual 0 to 35.00 hours/week variable schedule, Monday to Friday, time off restrictions in September. Salary Range: $18.82 – $23.22 per hour ($0.00 – $42,260.40 per annum) Proposed Start Date: June 23, 2018 Trial/Probation Period: 420.00 work hours For more information, please contact: Julia Panchyshyn Administrative Assistant (204) 474-8321 or [email protected]

Responsibilities :

-Attend customer service desk providing information and temporary parking permits. -Communicate effectively and diplomatically with students, staff, faculty and the general public, potentially dealing with stressful situations. -Answer telephone inquiries providing information or referring calls according to policies and procedures. -Operates a multi-line telephone system. -Records telephone calls or inquiries made in person for referral to the Supervisor. -Communicates with staff and students regarding relocation of parking space from lot to lot. -Accesses and utilizes electronic mail and voicemail. -Processes cash, credit and debit card payments and receipts payments or provides change using the department specific point of sale system (Flex). The cash register system is integrated to the Parking application. -Collects fees and payments for parking violations, casual permits, parkade value cards, temporary permits and other staff or student permits. -Processes charges and billings to parking application (T2 Flex). -Prepares documentation and generates files related to Inter-departmental charges and external or internal billing requests. -Oversees the process and generates documentation for temporary permits and replacements for permit holders. Examples include: car in garage, accidents, lost or stolen or forgotten permits using the parking application -Opens and closes assigned Toronto Dominion debit/credit terminal daily and generates daily reports. -Opens and closes assigned Cashier drawers daily. -Performs daily cash drawer closings according to documented procedures and prepares cashier closing documentation package, which includes selected cashier reports along with all source transaction documents and cash and cheques for deposit for review by supervisor. -Assists with general duties in day-to-day operation of Parking Office, for example, filing, envelope stuffing, Permit assignment, data entry, provide support in coin counting area. -Processes departmental mail which includes opening, date stamping, recording, sorting and distributing. -Handles, records, orders and/or maintains stocks and supplies, etc. -Following guidelines, responds to first stage appeals for parking violations. -Assists the Supervisor in preparing and processing correspondence, reports and special projects related to the overall operation of Parking Services. -Maintains and updates files (disc) as per instruction by the Supervisor. -Assist in training new customer service representatives.

Qualifications :

MINIMUM FORMAL EDUCATION/TRAINING REQUIRED: -Completion of a formal training program in a related discipline from a recognized institution required. EXPERIENCE: -One year related experience, including experience dealing with the public in a customer service environment, is required. -Previous experience in an office environment utilizing general office practices required. -Previous experience with a POS system (Point of Sale system) operating a computerized cash register and a computer terminal required. -Experience with related bookkeeping, cash handling and deposits required. -An acceptable equivalent combination of education and experience may be considered. SKILLS AND ABILITIES: -Working experience with the current versions of Microsoft Word and Excel required. -Effective communication skills, both verbal and written, required. -Demonstrated ability to communicate effectively and diplomatically with students, staff, faculty and the general public, while dealing with stressful situations, required. -Ability to assess situations, exercise sound judgment and implement appropriate action required. -Ability to work independently required. -Ability to be tactful and patient required. -Ability to work effectively under pressure/stressful situations and maintain a high degree of accuracy and customer service required. -Familiarity with University building and parking lots would be an asset. -Satisfactory work record, including satisfactory attendance and punctuality, is required.

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Employment Type: Part Time
Location: Winnipeg, MB, CA
Posted on: 2018-05-24
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