Overview

University of Guelph Supervisor, Patient Care & Service Delivery Full Time in Guelph, ON

University of Guelph

Branch Guelph ON CA

Position:
Supervisor, Patient Care & Service Delivery
Location:
Guelph, ON

Ideally a Veterinary Technician or Technologist, you†ll champion excellence in patient care and a positive client experience at the Ontario Veterinary College…

Supervisor, Patient Care & Service Delivery

Ideally a Veterinary Technician or Technologist, you†ll champion excellence in patient care and a positive client experience at the Ontario Veterinary College Health Sciences Centre † Guelph, ONThe Ontario Veterinary College Health Sciences Centre (OVC HSC) provides a comprehensive, innovative clinical environment for experiential learning and discovery through the provision of excellence in patient care and client experience. The Supervisor, Patient Care and Service Delivery is one of four individuals supervising a team of HSC Registered Veterinary Technicians, orderlies, client services staff, animal care assistants, and other staff.As a Supervisor of Patient Care & Service Delivery, you will ensure that clients have a positive experience at the HSC † from the first contact through to discharge. One of your priorities will be developing a collaborative, high-performance team, and ensuring that staff have the skills required to support OVC HSC’s goals of delivering the best student educational experience and fostering an environment where people want to work, teach, research and provide healthcare, while providing a service delivery model that meets and exceeds client expectations.Services under your scope of supervision will include patient care and client services for the Companion Animal Clinic and the Animal Cancer Centre, as well as your initial area of responsibility, the Large Animal Clinic. As a Supervisor in this operational role, you will take a strategic approach to resource utilization (people and equipment) in a complex, 24/7 patient services operation, ensuring a smooth, safe, efficient hospital, teaching and research environment while meeting fiscal targets.Your specific duties as Supervisor, Patient Care & Service Delivery, will encompass the following areas of accountability: Leading and supporting a diverse team consisting primarily of regular full-time staff but also including temporary full-time and part-time staff.Being responsible for staff recruitment, orientation, training, skill development in multi-service areas, setting performance standards and facilitating personalized performance management processes.Co-ordinating, and acting as liaison for, Wellington County co-op student placements as well as hiring, orienting and training summer students.Hiring, developing, training and coaching staff and managing their performance.Scheduling staff to correspond with service volumes, ensuring that staff members are cross-trained in a variety of service areas to ensure adequate coverage in all areas, providing developmental opportunities for staff and dealing with fluctuations in workload.Providing input to the Senior Manager, Operations and Service Delivery, on budget formulation, major expenditures, cost recoveries and revenue generation.Identifying and implementing process efficiencies to improve the client service, patient care, and teaching experience while reducing costs, avoiding costs and/or increasing revenue.Ensuring that all OVC HSC, OVC and University policies and procedures are implemented and followed.

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Employment Type: Full Time
Location: Guelph, ON, CA
Posted on: 2015-06-23
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