University of British Columbia Residence Life Manager Full Time in Kelowna, BC

University of British Columbia

Branch Kelowna BC CA

Residence Life Manager
Kelowna, BC

Responsible for the day-to-day operation of the residences by:. Including parents, campus organizations and private businesses, in relation to Residence…

To be responsible for all aspects of the day-to-day operation of the residences and the coordination, planning and delivery of services and programs. To manage programming, assignments, maintenance and the operational budget in their assigned area. To interview, select, train, supervise and evaluate residence advisors and housing staff. To coordinate the delivery of all Residence Advisory and Housing services to residents to accomplish departmental goals.

Organizational Status

Reports to the Director, Housing and Conferences, Okanagan campus. Works in cooperation with the Facilities Management, Conferences Services and contracted janitorial service company. Directly supervises residence advisors and housing office staff. Liaises with Food Services personnel, Parking and Security staff, RCMP, Fire Department, and campus Student Service units and Student Union.

Work Performed

1. Responsible for the day-to-day operation of the residences by:

  • Responding and giving direction in dealing with any crisis/emergency situation in residence, including: suicide, student death, assaults, sexual assaults, riotous behavior, criminal activity, escalating student conflicts, medical emergencies, and natural disasters.
  • Interviewing, selecting and supervising residence advisors and housing office staff.
  • Assisting in developing policies and procedures. Interpreting, implementing and administering departmental polices.
  • Maintaining security and safety in residences.
  • Responding to reports of after-hours facilities emergencies. Investigating and deciding on appropriate course of action; authorizing overtime for trade staff or making alternate arrangements for residents.
  • Promoting, regulating, and supporting residence behavioral standards.
  • Managing programming in assigned residence area.
  • Assisting in budget preparation for residence life.
  • Developing and administering procedures for facilities/equipment reservations and use.
  • Publishing, writing, and distributing residence newsletters.
  • Representing the Department with non-residence groups; including parents, campus organizations and private businesses, in relation to Residence policies, student issues, and social and educational concerns.
  • Approving and dispensing departmental programming funds at area level.

2. Manages administrative judicial process (residence standards) by:

  • Convening and chairing residence judicial hearings.
  • Deciding all judicial sanctions, and communicating decision to appropriate person(s).
  • Assisting with appeals of standard decisions.
  • Reviewing and revising residence behavior standards, annually.
  • Investigating and making final decisions regarding damage assessment appeals.

Acting as a mediator and resource on issues between and among students in residence.

3. Administers and regulates alcohol polices and related events by:

  • Reviewing and regulating all social events in residence.
  • Developing alcohol policies and procedures consistent with provincial legislation, university and departmental goals.
  • Developing and implementing alcohol educational programming within assigned residence.
  • Liaising with the university community to promote alcohol educational programs.

4. Provides support to students and staff by:

  • Developing a year long outline of educational, recreational, social and cultural programs.

Implementing programs through advisory staff that contribute to personal and community growth of resident students.

  • Acting as a resource person for students and staff on personal, academic, and social concerns.
  • Implementing changes to improve quality of residence living.
  • Providing personal crisis support, guidance and referral.
  • Advising students on a group and individual basis and providing assistance to students on administrative and procedural requirements.
  • Acting as liaison between students, the RCMP, Fire Department and Health Authority, appropriate university and academic departments and other community resources regarding resident crises and concerns.
  • Initiating, developing and conducting training workshops for staff and new students. Areas of training provided to include: assertiveness, peer-counseling, policy implementation, effective leadership, effective programming, student success, mentoring skills, interview skills, conflict resolution, mediation, and suicide intervention.
  • Available daily to students and staff, during posted office hours, and available on page-call 24 hours a day, seven days a week.

5. Provides support to the Department of Housing and Conferences by:

  • Reviewing and assessing all aspects of student life in residence.
  • Assessing effectiveness of previous policies and programs.
  • Compiling reports with specific recommendations and objectives.
  • Assisting in revising departmental literature such as handbooks, manuals, and brochures.
  • Participating in committees as requested.
  • Acting as liaison with other area staff: Facilities Management, contracted Janitorial Service provider, contracted Food Services provider, Campus Security, Health and Wellness, Campus Life, and the Disability Resource Centre.

6. Performs other related duties.

The Residence Life Manager lives in an assigned apartment in the residence area, is highly visible, works flexible hours, carries a pager and is on-call 24 hours a day. Frequent irregular hours including attendance at evening and weekend meetings, programs, functions and overnight retreats are required. Work has seasonal peaks and an annual cycle.

Supervision Received

Reports directly to and meets regularly with the Director, Housing and Conferences Okanagan to provide information, assess current and future student housing procedures and concerns. Works with a minimum of supervision in implementing and administering departmental policies, procedures and programming.

Supervision Given

Responsible for the supervision of approximately forty (40) part-time residence life staff. This involves delegating tasks, implementing residence policies, evaluating progress and documenting/addressing staff concerns. Accountable for the conduct and management of residence environment. Responsible for liaising with contracted Janitorial Service company and Facilities Management to appropriately maintain the buildings

Consequence of Error/Judgement

Consequence of error could include: financial and legal liability with respect to hiring process, events involving the sale, distribution and use of alcohol, student safety issues, student counseling concerns, administration of residence programs and activities, building and equipment damage.
Departmental and university public relations, credibility and integrity are affected by publications, community interactions (parents and public), residence behavioral standards, quality and content of programming, public presentations to prospective students and their parents/families, residence environment which affects student retention/satisfaction and recruitment.
Error could result in legal action, loss of life, injuries, and decreased student satisfaction, retention and recruitment. Department and university credibility and image are strongly impacted by ongoing interactions with students, parents, campus organizations and the community at large. Poor performance could result in failure to provide a comprehensive residential educational experience for students, as mandated by the University and the Department of Housing and Conferences.


Undergraduate degree in a relevant discipline. Masters degree preferred. Minimum of four years experience or the equivalent combination of education and experience. Previous living and recent work experience in a university or college residence setting is essential. Experience with public speaking required.Proven ability to develop and teach training sessions/workshops.Demonstrated professional creativity, and critical thinking. Effective oral and written communication and interpersonal skills, including the ability to interact well with all levels of the University community.Consistent history of demonstrated initiative and follow-through.Satisfactory Criminal Records Search is required as a condition of employment.

UBC hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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Employment Type: Full Time
Location: Kelowna, BC, CA
Posted on: 2015-05-23
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