University of British Columbia Network and Desktop Support Specialist Full Time in Vancouver, BC

University of British Columbia

Branch Vancouver BC CA

Network and Desktop Support Specialist
Vancouver, BC

Receives overall direction from the IT Manager. Assists with providing network administrative support to clients;…

The Network & Computer Specialist will be responsible for the network administration, hardware and software support, and user training for the entire Faculty of Dentistry, Dean’s Office, and the Main Clinic.

Organizational Status

The incumbent reports directly to the IT Manager, and in their absence to the Executive Director for the Faculty of Dentistry.

Work Performed

Duties include: assists with providing network administrative support to clients; resolving network and workstation problems in complex multi-platform physical and virtual environments; addressing hardware failures, connectivity problems and troubleshooting issues; resolving server failures; providing training and assistance with the use of the clinical application software; obtaining and following on equipment price quotes, requisitions and delivery for computer hardware, software and related equipment purchases; installing computer hardware, software and related equipment; performing daily network back-ups; programming scripts and user databases; ensuring network and workstation security (Antivirus protection, firewall configuration and setup); documenting software procedures, creating training materials for users, as well as giving presentations/training sessions; maintenance and setting of email accounts; maintenance of invoice inventory system and helpdesk tracking system; Introducing new users to network services and computer systems; training users in use of software; and performing other related tasks.

The Network & Computer Specialist is expected to remain current in the PC/Windows/MAC environments.

Supervision Received

Receives overall direction from the IT Manager.

Supervision Given


Consequence of Error/Judgement

Poor judgment or errors in performing the duties outlined above could result in the malfunctioning computing facilities or make these facilities vulnerable to security threats. This can have a serious effect on the administrative, academic, research and clinical goals of the Faculty.


Undergraduate degree in a relevant discipline. Graduation from a technical college or institute. Some position may require a graduate degree. Degree in Computer Science preferred. Minimum of 4 years of related experience or the equivalent combination of education and experience. Network and server support experience with mixed Mac/Windows, platforms. Proven skills in network/server maintenance and administration in both physical and virtual environments. MacOS X experience required. Excellent organizational, problem solving, and client service skills. Ability to communicate effectively verbally and in writing. Ability to work effectively independently and in a team environment. Ability to deal with people in a calm, courteous, and effective manner. Ability to exercise tact and discretion. Ability to effectively manage multiple tasks and priorities and to work effectively in a high volume environment. Ability to prioritize and work effectively under pressure to meet deadlines.

UBC hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2017-01-24
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