University of British Columbia Manager, Revenue & Administration Full Time in Vancouver, BC

University of British Columbia

Branch Vancouver BC CA

Manager, Revenue & Administration
Vancouver, BC

Works with and provides guidance/direction to other C&A managers on operational processes and financial functions including transactions, account statements,…

The position is responsible for managing the revenue optimization, expense management and financial operations of Conferences and Accommodations (C&A) within the Student Housing and Hospitality Services (SHHS) department. Responsibilities include overseeing revenue management and optimization processes, managing expenditures and payroll costs, implementing internal controls, and coordinating business process improvements. Develops and implements department policies and procedures, and develops plans for major purchases. Provides leadership, guidance and direction to the C&A management team on operational processes and financial functions. Additionally, this position oversees and supervises the C&A administration and cash office.

C&A sells thousands of traditional dormitory/apartment style rooms and over 500 suites, along with meeting spaces and support services. The department is required to generate both a million+ operating profit from revenue earned from sales of accommodation and meeting services to internal groups, external groups and transient visitors, and significant spinoff revenue for other UBC Departments. The Manager, Revenue and Administration is a key figure in optimizing revenue from sales of suites in numerous channels.

Organizational Status

This position reports to and receives direction from the General Manager, C&A; and acts as a member of the senior management team. Works with and provides guidance/direction to other C&A managers on operational processes and financial functions including transactions, account statements, invoices and, and guidance on purchasing and expense matters. Implements SHHS financial policies. Receives guidance from senior financial manager on budgeting and financial reporting matters. Leads and supervises a staff team which includes sessional supervisory clerks and entry level clerks. Interacts regularly with central Accounting and Finance staff, SHHS management and staff, other UBC departments, vendors, suppliers, and clients. Acts as GM during extended absences of GM.

Conferences and Accommodation is a year round service business that manages and markets campus-wide meeting, conference, and accommodation facilities and services, and meeting planning at the UBC Point Grey Campus. The Manager will organize work to ensure that they are present during peak service and operational times to support the department.

Work Performed

Manages the revenue management optimization process and systems. Specifically,
o Applies analytics to the business operation that predicts prospective and returning guest/client behavior; optimizes service availability and price to ensure revenue growth is maximized.
o Oversight and direction to data collection to ensure C&A collects and stores historical data for prices, demands and other key causal factors.
o Responsible for developing, maintaining and implementing forecasting for C&A including elements such as demand, inventory availability, market share, and total market. Use forecasting results to develop price optimization strategies to maximize revenue.
o Responsible for determining and advising on optimization objectives and techniques as a result of the forecasting.
o Responsible for reevaluating the revenue management system and adjusting strategy, objectives, techniques as needed to ensure revenue growth is maximized.

Assesses, implements and recommends operational changes to C&A operations and creates efficiencies when required. Develops, writes, implements and maintains policies, procedures, rules and standards.

As part of the Senior Management team, sets annual goals for achievement and develops strategies to meet department goals and benchmarks.

Develops plans for major equipment and/or system purchases for the department.

Oversees office supplies, cash float inventory, and secure management of cash transportation. Manages security codes for the office.

Reviews and develops key operational controls, including but not limited to discrepant rooms, complimentary rooms, sales productivity, float audits, payroll reports, A/R aging and revenue recognition. Coordinates with other C&A managers to resolve discrepancies, referring serious problems to the GM.

Responsible for operational audits of C&A departments including establishing, reviewing and auditing processes and protocols.

Manages the C&A finance office staff including recruiting, training, supervising, and performance management up to and including termination, in consultation with SHHS Human Resources personnel.

Manages the day-to-day operation of the C&A Accounts Receivable, Administrative, and Cash Office.

Responsible to ensure accounts receivable are appropriately balanced and reconciled.

Responsible for reviewing, analyzing and auditing performance metrics for C&A sales department.

Manages complex and/or large projects and purchases by assessing problems, accumulating information, conferring with other staff, students, departments, suppliers, evaluating possible solutions and/or making recommendations.

Provides system and process guidance, training and support in the areas of, financial and operational matters to all C&A management and employees.

Prepares forecasts, cost analysis, performance measures, and statistics reports. Collects annual expense budgets from Managers and drafts annual revenue and expense budget. Monitors expenditures against budgets.

Oversees preparation of cash receipts, bank deposits, invoices, account statements and related correspondence. Ensures timely processing of payments and refunds.

Updates and maintains procedures manual for C&A cash, AR and Admin offices.

Administers financial functions of management information systems and liaises with vendor support to rectify system issues.

Responsible for Petty Cash float, disbursements and replenishment. Monitors Admin office float and issuance of front counter floats. Ensures proper cash handling procedures are followed by all staff. Prepares cash requests from UBC float accounts as necessary.

Ensures tax policies and procedures are in compliance with Municipal, Provincial and
Federal regulations.

Ensures accurate accounting information is provided to SHHS accounting office, assists with reconciliation of departmental accounts and resolving discrepancies. Reconciles various expense accounts.
Audits the main safe float and oversees audits of staff cash floats.

Provides financial information to internal and external auditors in consultation with the Senior Financial Manager.

Participates in and undertakes special projects.

Performs other related duties commensurate with the position requirements.

Supervision Received

Works with considerable latitude. Work is reviewed in terms of achievement of specific goals to plans, budget and policies developed in conjunction with the General Manager. Consults with and receives direction from SHHS Senior Financial Manager on departmental accounting and cash handling policies and procedures, and complex financial matters. Consults with and receives direction from SHHS Human Resources personnel regarding people management practices.

Supervision Given

Provides the full scope of supervisory responsibilities for sessional supervisory clerks and entry level clerks. Provides functional direction regarding purchasing, cash management, budgets and accounting to other C&A staff.

Consequence of Error/Judgement

The revenue optimization of C&A is critical for enabling the department to sustain itself financially and meet its strategic objectives. The position’s duties and responsibilities have an extremely significant influence on the financial decisions made by the General Manager; C&A. Work is expected to be at a high level of accuracy. Incorrect and/or untimely information could result in poor financial management decisions and jeopardize revenues, increase expenses, damage relationships with clients, and affect SHHS’ reputation. Lack of diligence in operational controls, receivables, payables and cash office oversight could lead to losses due to errors or theft. Poor handling of complaints can damage guest relations and as a result repeat business may be lost.


Undergraduate degree in a relevant discipline. Masters degree preferred. A minimum of 5 years of experience or the equivalent combination of education and experience. 5 years of progressive operations experience. Two years of post-secondary education in financial management and completion of three years in an accredited accounting program (CGA or CMA or CA). Experience with UBC Financial systems and Supply Management procedures including FMS preferred. Experience in financial reporting, budget planning and forecasting required. Experience and knowledge of University policies and procedures in budgeting, financial reporting, procurement, and internal control preferred. Computer experience to advanced level with spreadsheet and database software; and to intermediate word processing, email, and presentation software required. Superior planning, supervisory interpersonal, communication, and problem-solving skills are essential. Demonstrated ability to work with multiple priorities; ability to work calmly under pressure of critical deadlines or heavy volumes during peak periods. Ability to think conceptually (i.e. use creative, conceptual, or inductive reasoning or thought processes to identify patterns in complex data, and identify key or underlying issues in complex situations). Demonstrated ability to take initiative, exercise discretion and sound judgment in complex situations. Effective leadership, supervisory, motivational, interpersonal, and communication skills are essential.

UBC hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2015-09-24
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