OverviewUber Operations & Logistics Manager Full Time in Montréal, QC
Branch Montréal QC CA
Operations & Logistics Manager
You’re accountable for resultsPeople development – provide effective and efficient guidance in developing junior talent / team membersHelp set big-picture…
WHO WE AREUber is a technology company building something bigger than a great app; we’re moving real people & assets and reinventing transportation and logistics globally. For our team, we’re offering meaningful ownership, amazing culture, and the rare opportunity to run a business and product that impacts the lives of everyone around you. Uber is looking for talented, hard-working, and passionate people to grow the business in Quebec and Canada. This is an exciting opportunity to help shape the trajectory of one of the world’s fastest growing organizations.
THE ROLESOperations & Logistics Managers bring Uber’s business model to life and are accountable for high performance service. This includes all the real-world, on-the-ground business processes and driver management that live behind the app, creating the most effective, efficient, and reliable transportation service in the world.This is an intense business start-up role that focus on the operational side of Uber’s business (e.g. working with driver-partners, managing / improving their processes and experiences and efficiently managing a marketplace). Despite being a global organization, local offices maintain autonomy over their business – meaning you and your team own the growth and profitability of your local business.
WHAT YOU’LL DOOperations & Logistics Managers are responsible for strategic decision-making, front-line performance, and everything in between. A mix of day-to-day activities and broader projects, this includes: The core job…Analyze and improve performance metrics – use data to inform new projects or improvements to pursueEvaluate the business opportunities and challenges associated with launching new Uber products or new markets entirely – then do it!Change and scale our processes and operations – in-person, online, or otherwiseService expansion planning – lay out economic and strategic costs / benefits of growth strategies (e.g. driver incentive programs) and work with management to executeLiaise with Uber globally – collaborate with other cities or HQ-based teams (e.g., engineering, product), import and export best practices (Toronto is a leader in the region for product launch and experimentation)Interact with drivers – onboarding, training, solving day-to-day support issuesExperiment – everything at Uber is on the table to be changed. The best ideas win.Lead teams – guide what projects to focus on, set aggressive timelines to reach goals; you’re accountable for resultsPeople development – provide effective and efficient guidance in developing junior talent / team membersHelp set big-picture direction for Uber in Canada Additional potential specialty areas…Build driver community / loyalty – attack pain points for drivers, negotiate strategic partnerships and driver perks / development initiatives, and expand our partner relations capabilityDriver marketing – lead sophisticated campaigns to source potential drivers by advertising, communicating, and selling the Uber driving opportunitySafety and compliance – manage Uber’s relations with regulators and insurers, work with Uber’s policy and communications teams, and own national safety effortsAnalytics – be the thought leader that uses our vast data to solve problems and identify opportunities WHAT YOU’LL NEEDSkillsData-driven decision-making, analytical thinking, and creative problem solving applied to human processesHustle – ability to take initiative in a fast-changing work environmentAttention to detail in a highly tactical, execution-focused environmentStrong empathy and patience for everyday interactions with customers (which means drivers as much as it does riders)A utility player – someone who can thrive when pulled in many directions; who is keen to do both big and small things that get the job donePassion for Uber’s vision – transportation as reliable as running water everywhere and for everyoneStartup (all-hands-on-deck) ‘I bust my ass because I love it’ approachSQL and HTML knowledge a plus, but not requiredQualificationsMBA graduate and/or 4+ years of high performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty rolesExample backgrounds: Consulting, Finance/Banking, Accounting, EconomicsEngineering with aspirations to apply technical problem-solving skills to more business and people-focused issuesTechnology or high-growth organizations with product or management experienceCorporate strategy and planning with a willingness to roll up your sleevesMany others!
Competitive compensationSalary based on experienceEquity compensation plan (we want you acting like an owner)Employees are given Uber credits each monthBenefitsMedical/dental/vision packageGym & phone reimbursementFlexible vacation policy; work hard and take time when you need itOther PerksSharp, passionate, and collaborative co-workers in a small office environmentComprehensive office fun calendar (team events and retreats, catered Friday lunches, snacks and drinks, ping pong table, bean-bag “dream lab”, and more)
Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2016-11-01