Tyax Lodge & Heliskiing Summer Guest Service Representative Temporary in Kelowna, BC

Tyax Lodge & Heliskiing

Branch Kelowna BC CA

Summer Guest Service Representative
Kelowna, BC

Exceed guest expectations by providing personalized, efficient and courteous customer service. Responsible to assist within the housekeeping department…

As a Summer Guest Services Agent of Tyax Lodge & Heliskiing you are expected to provide exemplary customer service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The responsibilities of the Guest Services Agent include front desk, service and housekeeping duties. The Guest Services Agent will report directly to the Guest Services Supervisor. The responsibilities and duties of a Guest Services Agent include but are not limited to the following:


  • Operate according to the policies, procedures, quality standards and services established by the company
  • Exceed guest expectations by providing personalized, efficient and courteous customer service
  • Show dedication to making every guest feel welcome in our surroundings
  • Handle all special requests quickly and appropriately
  • Work closely with other departments to ensure a smooth operation through preparation and follow-up
  • Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Provide in-depth knowledge of products and services offered
  • Act as a point person to all guests
  • Answer phone calls with excellent phone etiquette
  • Perform front desk duties such as check-ins check out, making reservations, programming of guest keys, processing of night audit, ensure accuracy of all guest folios
  • Perform and assist with serving duties including breakfast, après ski and dinner service as well as all side duties that come along with working in a restaurant
  • Responsible to assist within the housekeeping department including all duties performed by a room attendant, guest and hotel laundry and general cleaning duties
  • Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader.
  • Perform inventory control and daily financial responsibilities such as daily cash outs
  • Ensuring cleanliness in and around the workplace
  • Responsibilities include but are not limited to the above. Guest services agents may/will be ask to assist in other departments on a “as needed basis”


  • High School Diploma
  • 1-2 years experience within the hospitality industry is considered an asset, training is provided
  • Experience in property management systems, POS and switchboard is an asset
  • Additional language skills are an asset
  • Must possess strong verbal communication, interpersonal, organizational and customer service skills and be a team player
  • Responsible, dependable and flexible to work all shifts including nights and weekends
  • Must be able to work in a fast past environment, have good time management skills and excellent attention to detail
  • Must have attention to detail and the ability to multitask
  • Must be able to live and work in a remote setting
  • Must be available from mid June to Mid October


  • May be required to be on your feet for extended periods of time
  • May be required to lift, bend and reach.

Visa Requirements: Must be legally eligible to work in Canada.

Note: Due to the nature of our business all members of the team may be required to take on additional responsibilities at times to ensure an exceptional guest experience

Job Type: Full-time


  • Hotel/ Lodge: 1 year (Required)
  • remote work: 1 year (Preferred)
  • Guest service: 1 year (Required)


  • High school or equivalent (Required)

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Kelowna, BC, CA
Posted on: 2018-04-04
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