Overview

Tundra Technical Solution Head of IT Support Full Time in Halifax, NS

Tundra Technical Solution

Branch Halifax NS CA

Position:
Head of IT Support
Location:
Halifax, NS

Work with the IT Services & IT Development teams to ensure production issues and problems are addressed longer term….

Job Summary

Responsibilities

  • Management of Level 1 Support Desk & Level 2 Application Management teams
  • Oversight of 3rd party desktop services provider
  • Incident management of production issues, including Operational Risk reporting
  • Work with the IT Services & IT Development teams to ensure production issues and problems are addressed longer term
  • Work within defined metrics and KPIs / SLA, monthly reporting thereof
  • Ensure formal service delivery management with 3rd party providers
  • Develop relationships with business location heads & functional leaders
  • Participate in Architecture Review Board & Change Approval Board

Job Type: Full-time

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Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2018-02-11
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