Trump International Hotels Concierge Full Time in Toronto, ON

Trump International Hotels

Branch Toronto ON CA

Toronto, ON

It is important to have the ability to read the guests, making the guests comfortable on their level, while remaining a true professional….

The Concierge will receive immediate attention when a guest enters the hotel. There is an element of constantly being on stage. The longest interactions typically take place at the Concierge desk. Guests share with us and often invite us into their world. With this information, often there comes a large degree of openness and divulgence of personal information. Trust and empathy is undoubtedly ensured. It is important to have the ability to read the guests, making the guests comfortable on their level, while remaining a true professional. The Concierge serves as the “key point of contact” for hotel guests requiring information or assistance. The Concierge coordinates any guests’ needs, special requests, and inquiries to ensure an unparalleled guest experience. The Concierge plays a vital role in assisting the team with guest recognition, as well as the daily operations of the Front Desk and Guest Services Team.

Duties & Responsibilities:

  • Maintain standards of guest service as established by the Chef Concierge.
  • Interact positively with guests and take action to resolve problems to the satisfaction of all parties involved.
  • Ensure guest satisfaction scores are consistently maintained.
  • Collect and provide comprehensive information and coordinate guest requests regarding hotel services, local attractions, exhibitions, concerts, theatre, shopping, sport, restaurants, transportation, and any other information of interest. Handle reservations and obtain/issue tickets where applicable.
  • Provide guest assistance with florists, couriers, mail services, international calls, etc.
  • Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages.
  • Ensure all information provided to our guests and to team members is current and accurate.
  • Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
  • Create special conversations with guests, which identify personal preferences in order to record in guest’s profile history and share with Attaché team.
  • Complete shift checklist and pass on important information.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Desk and Bell Staff.
  • Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
  • Abide by the policies and procedures as set out in the Associate Handbook and any other applicable policies.
  • Must work harmoniously and professionally with co-workers and management.
  • Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.

Job Requirements:

  • Must have a passion for delivering outstanding luxury service.
  • Self motivated, decisive, responsible and driven to achieve goals.
  • Strong interpersonal skills, exceptional oral and written communication skills.
  • Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
  • Must be organized and detail oriented.
  • Strong multi-tasking skills.
  • Must be able to stand for an entire shift.
  • Ability to work flexible hours, including days, evenings, weekends and holidays.

Education & Experience

  • Fluent in English. Proficiency of a secondary language would be an added advantage.
  • Minimum 2 years relevant experience in a luxury or comparable environment.
  • Previous experience as a concierge
  • Must have extensive knowledge of the local area and the ability to provide valid and relevant directions, recommendations and resources to enable successful fulfillment of guest requests. Familiarity with local attractions, exhibitions, concerts, theatre, shopping, sport, restaurants, transportation and any other information of interest is imperative.
  • Proficient in Word, Excel and Outlook .
  • Member of Les Clefs d’Or would be an added advantage.
  • Experience with Opera would be an added advantage.
  • College education in Hospitality preferred or equivalent experience.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-05-23
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