Overview

Travelodge Cambridge Front Desk Agent/ Guest Service Representative Part Time in Cambridge, ON

Travelodge Cambridge

Branch Cambridge ON CA

Position:
Front Desk Agent/ Guest Service Representative
Location:
Cambridge, ON

Balance cash and complete balance sheets, cash reports and related forms. Register arriving guests and assign rooms….

The Guest Service Representative is the guest’s first point of contact with the Hotel. Each guest must have a consistently positive experience, this is ensured through welcoming and knowledgeable staff. You will be responsible for ensuring we provide the highest level of guest service and that all standards are met and maintained. Guest Service Agents must have a passion for the role as well as a professional upbeat disposition.

Duties and Responsibilities:

  • Take, cancel and alter room reservations
  • Register arriving guests and assign rooms
  • Process guests’ departures
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and in-person inquiries and relay messages in a timely manner
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about Cambridge, Kitchener- Waterloo and surrounding areas as well as points of interest

Provide Guest Service By:

  • Always greeting guests in a friendly and professional manner
  • Anticipate and address guest’s service needs
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
  • Engage with all guests as a unique individual and listen attentively to their requests
  • Maintain an inventory of vacancies, reservations and room assignments
  • Compile reservation information checking for accuracy and to identify any special requests
  • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
  • Promote a healthy work culture and safe working environment
  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
  • Comply with all hotel Policies, Procedures and Code of Ethics
  • Keep work area neat and tidy
  • Uniform and personal appearance are kept clean and professional and are in accordance with company policy’s and standards
  • Performs any additional tasks which are assigned by management

Requirements:

  • Exceptional interpersonal, communication and time management skills
  • Ability to organize and manage workload
  • Must be an independent self starter
  • Ability to multi-task in a fast paced environment
  • Written, spoken and reading proficiency in the English language
  • Good computer skills, specifically Microsoft Office Suite and use of the internet
  • Must be available for morning, evening and weekend shifts

Additional languages are an asset.

Experience in Guest Services an asset.

Knowledge of the hotel industry and/or previous experience in a hotel environment an asset.

College or University degree in Hospitality or related field and asset.

Job Type: Part-time

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Cambridge, ON, CA
Posted on: 2017-07-09
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