Transat Trainer Full Time in Montréal, QC

Overview

Transat

Branch Montréal QC CA

Position:
Trainer
Location:
Montréal, QC

Extensive working knowledge of adult learning theories, learning design, and learning technologies; Minimum 5 years relevant experience in travel & tourism;…

The role of Trainer is to ensure the standardization of training for new, existing staff and Home Based Agents (HBA) while meeting corporate expectations in a clear and consistent format. The trainer is dedicated to the TDC network agencies.

Responsibilities

• Work with the Regional Manager to develop an individual training plan to ensure that the new hire/HBA full training requirements and goals are met;
• Work with the Member Services and IT departments to ensure that new hire set up is completed prior to new hire/HBA start date (computer, passwords, phone, social media access, website etc);
• In collaboration with the Training department, develop a standard checklist that contains everything the new hire/HBA needs to know about Transat Distribution Canada, consulpc, phone system, GDS, suppliers, Mundo,
• Extranet, HR, Destination Transat, Products and Programs, standards manuals, accounting procedures; and the setup of their workstation;
• Provide in-branch hands on training, remote training and orientation of new hire/HBA in the areas listed above as well as areas such as: customer service, sales etc.;
• Provide introduction of how to sell and explain how to interact with clients;
• Provide ongoing support to the new hires/HBA both by phone and during follow up visits to the branch;
• Provide feedback to Regional Manager regarding progress of employees;
• Review legal requirements, branch standards, audit procedures for working at home for home based agents and review TDC Standards Manual with new hire/HBA and ensure sign-off and comprehension;
• Introduce new hires/HBAs to the Destination Transat Learning Management system and ensure that all onboarding training requirements are completed as per schedule; answer questions related to online training courses (HR programs, TDC programs, training tools, partners, etc.);
• Work with new hire to create profile page on TDC Website; support HBAs on TDC Website Content Management (CMS) system;
• Provide support and training as required on Clientlinq accounting system for HBAs;
• Organize Webinars when required.

Requirements

• 3 – 5 years of branch level experience;
• Experience in training or education;
• Minimum 5 years relevant experience in travel & tourism;
• Solid knowledge of the Transat family products and services;
• Essential knowledge of PowerPoint and Word;
• 100% fluency in English and French (both oral and written) – Quebec Only;
• Excellent communication skills, both written and verbal;
• Effective time management and organizational skills;Aptitude for problem solving;
• Ability to creatively approach complex issues;
• Strong leadership skills;
• Ability to communicate effectively to large groups of people;
• Ability to travel within Ontario/Western Canada or Quebec;
• Extensive working knowledge of business and corporate communications, delivery techniques, and industry best practices;
• Extensive working knowledge of adult learning theories, learning design, and learning technologies;
• Strong facilitation and leadership skills sufficient to lead/motivate a learning audience.