Town of Ajax Part-time Customer Service Representative Part Time in Ajax, ON

Town of Ajax

Branch Ajax ON CA

Part-time Customer Service Representative
Ajax, ON

The Customer Service Representative in the Recreation, Culture & Community Development department will be the first point of contact for all walk-in, phone, and…

The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 119,000 residents, Ajax’s rich heritage and culturally diverse community make it a great place to work and live.

Great People, Great Culture!

While embracing change, the employees of the Town of Ajax will meet the challenges of the future and be seen as innovative public sector leaders. As a team of valued employees, taking pride and ownership in all that we do, we will exceed expectations and strive to be known as the Town that thinks like a business and acts with a strong sense of community.

Part-time Customer Service Representative

The Customer Service Representative in the Recreation, Culture & Community Development department will be the first point of contact for all walk-in, phone, and email inquiries for the Ajax Community Centre, Audley Recreation Centre and the McLean Community Centre. The ideal candidate will be highly customer focused, organized, and a team player, with the ability to work early morning, afternoon, evening and weekend shifts totaling up to 24 hours per week.

The Customer Service Representative will work rotating shifts between the three locations mentioned above, between the times of 5:15 a.m. to 10:30 p.m. Monday through Sunday, along with a weekend rotation.


  • Clearly communicates detailed information regarding facility programs and services in a friendly and courteous manner to all internal and external stakeholders.
  • Process payments and cash reports, complete daily financial audits, and prepare bank deposits.
  • Promote and process membership, program, and activity registrations.
  • Process facility rental contracts and update facility reports.
  • Test emergency paging system daily, update the communications board and/or dressing room assignments board.
  • Monitor distribution of facility keys, entrance of membership sections, and change rooms.
  • Develop and maintain correspondence, schedules, flyers, newsletters and notices.


  • 1-2 years Customer Service experience
  • Knowledge of Active Net software is an asset
  • Proficient computer skills in Microsoft Office
  • Ability to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters
  • Ability to work in a multifaceted environment, remain organized and clearly communicate requirements to team members.
  • Current Standard First Aid with CPR C
  • Ability to provide a current Criminal reference Check (including Vulnerable Sector Search) satisfactory to the Town.

Applications are accepted online until 11:59 p.m. on March 25, 2018.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Applicants must provide a valid email address for communication purposes (one that you check on a regular basis). If your email address changes, please update your profile with your new email address.

The Town of Ajax is an equal opportunity employer, committed to diversity and accessibility within the workplace where all employees feel valued, respected and supported. As a best practice employer, the Town embraces diversity and gender expression through policy, staff training and providing positive spaces. The Town encourages applications from all qualified candidates. If selected for an interview, please inform Human Resources staff of any accommodation you may require during the process.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Ajax, ON, CA
Posted on: 2018-03-12
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