Toronto Community Housing Network Support Specialist Temporary in Toronto, ON

Toronto Community Housing

Branch Toronto ON CA

Network Support Specialist
Toronto, ON

Experience with server and network management software; The Information & Technology Services Unit requires a Network Support Specialist, who will report to the…

The Information & Technology Services Unit requires a Network Support Specialist, who will report to the Manager, Client & Network Services. This position will play a key role in the management of the delivery of network services including configuration management, computer operations and network technology support for Toronto Community Housing’s technology environment.

Major responsibilities:

  • Provides second level, on-site and remote support of LAN/WAN servers, network devices, and workstations for users within the Company, including installing and configuring computer hardware, software and peripheral equipment
  • Installs and packages software for centralized server-based distribution to workstations
  • Assists the Manager with the development of project plans, determining requirements, researching, evaluating and recommending solutions to support the technology environment
  • Provides work direction for project team members with respect to specific projects or tasks and monitors progress and results
  • Assists with developing feasibility studies and cost/benefit analysis
  • Responds to level 3 service desk requests and provides problem diagnosis, tracking, resolution and escalation
  • Ensures the performance of the Company’s physical data and communications network through the monitoring of performance indicators and troubleshooting connectivity problems
  • Performs back up and recovery procedures to ensure the availability and integrity of the network environment
  • Designs and implements server consolidation and disaster recovery processes
  • Develops, maintains and tests disaster recovery plans to ensure business continuity
  • Develops, implements, and maintains security policies and procedures
  • Monitors the development and production environments, including network, servers, and logs, and initiates corrective actions
  • Analyzes and implements new operating system revisions/service packs to ensure reliability of the LAN/WAN environment
  • Develops deployment and operational support procedures and related documentation
  • Develops QA and integration testing on new applications and revisions to ensure optimal network performance
  • Provides technical support of development, testing, and training environments
  • Advises users of the optimum use and capabilities of their systems/software
  • Analyzes patterns and trends in problems encountered by users to identify and address common user issues
  • Provides after-hours coverage of critical business systems on a rotating schedule with other members of the section, as agreed and scheduled with the Manager

Key qualifications:
Your application must describe your qualifications as they relate to:

  • Proven senior level experience in planning, designing and implementing network technology in a highly complex environment currently comprising Novel NDS, Zenworks, and GroupWise; Dell PCs & Lenovo laptops; IBM servers & Cisco switches; Bell & Rogers data lines; Windows 2000 and 2003 Server; Windows XP; Linux; Microsoft Office and SQL Server 2000/2005
  • Demonstrated experience in LAN/WAN administration in a Novell, Linux and Windows environment with TCP/IP, CISCO switches, routers, wireless and Ethernet
  • Proven technical systems management skills, specifically with technical issues at the server and Local Area Network level; experience with server and network management software; server configuration and installation problem determination and resolution
  • A recognized certification for MCSE, CCNA or CNE is an asset
  • You must also have:

  • Knowledge of server virtualization concepts, wiring systems, and wireless networks
  • Strong conceptual, analytical, and problem solving skills
  • Demonstrated knowledge of developing, maintaining and testing disaster recovery plans
  • Very good oral and written communications skills
  • Demonstrated ability to work effectively as a member of a team, to work independently as required, and to work after hours or weekends for scheduled maintenance or emergency calls
  • or proceed with Standard Application Form.

    Employment Type: Temporary
    Location: Toronto, ON, CA
    Posted on: 2015-08-01
    Posted by: