Toronto 2015 Pan/Parapan American Games Associate, Support Operations Centre Temporary in Toronto, ON

Toronto 2015 Pan/Parapan American Games

Branch Toronto ON CA

Associate, Support Operations Centre
Toronto, ON

Proficient in Microsoft office, particularly Word and Excel. It also provides logistical support for other Village stakeholders, including the installation and…


Reports To
Manager, Support Operations Centre (SOC)

Number of Direct Reports

English: Required
French: Desirable
Spanish: Very Desirable
Other: Portuguese is an asset

Please note this a full-time short-term contract position, starting in March 2015 and ending in August or September 2015.

General Accountability

The Support Operations Centre (SOC) is responsible for managing the general Village sites, and maintaining the building structures, including all parklands and roads. It also provides logistical support for other Village stakeholders, including the installation and subsequent removal of furniture and equipment. The SOC receives, records and distributes work orders, from Village residents and staff, for logistical, maintenance and general facility management support.

Reporting to the Manager, SOC, and the Associate will be responsible for performing the day-to-day operations of the SOC throughout all operational phases of the Games.

Key Job Responsibilities

Assist the Manager, SOC with the development and implementation of SOC operating plans, including the development and implementation of departmental policies and procedures.
Assist in the production and archiving of Inventory and Inspection data for all Village spaces.
Issue Village resident / operational areas master keys.
Responsible for data input and report production from the Village Work Order System.
Manage incoming calls to the SOC.
Allocate and prioritize logistics/maintenance-related work orders during all operational phases.
Assist in the Village inventory and inspection process throughout all operational phases.
Work with and manage allocation of Volunteer staff.
Act as SOC duty manager as required.
Other duties may be assigned as required.
Internal Contacts

All levels of staff and management within TO2015

Educational/Technical Requirements
Previous customer service leadership experience an asset.
Experience in call centre / front of house operations an asset.
Previous experience operating in an Olympic/Paralympic Village or related experience an asset
A current First Aid certificate valid in Ontario for the period of employment (valid until September 2015) would be an asset
Training for otherwise qualified candidates may be provided
Tech-savvy with an aptitude for learning new and customized software; proficient in Microsoft office, particularly Word and Excel

Personal Requirements
As the Village will be a 24-hour operation, flexibility to work various shifts (including overnight) during Games-time will be required.
Excellent ability to communicate openly and effectively.
Able to work independently without constant guidance and supervision.
Flexible in response to changing priorities, while remaining focused and calm during high-pressure situations.
Able to follow standard operating procedures.
Outstanding team player and collaborator.
Able to take input and advice from a range of relevant sources, including peers and stakeholders, in pursuit of the best facts and decisions.
Committed to excellence in client service.


TO2015 is committed to employment equity and encourages applications from Aboriginal people, people with disabilities, members of visible minority groups and women.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Toronto, ON, CA
Posted on: 2015-01-25
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