TLH Heliskiing Ltd./Tyax Wilderness Resort & Spa Housekeeping Supervisor Temporary in Gold Bridge, BC

TLH Heliskiing Ltd./Tyax Wilderness Resort & Spa

Branch Gold Bridge BC CA

Housekeeping Supervisor
Gold Bridge, BC

Supervise, train and manage housekeeping associates ensuring that they have the necessary framework and skills to perform their job effectively at the highest…

The Housekeeping Supervisor leads the housekeeping team and ensures that a high standard of cleanliness is maintained in guest rooms by ensuring that rooms are properly supplied and free of maintenance deficiencies in accordance with Hotel, Corporate and local standards. This position ensures that all safety procedures are adhered to, and follows all appropriate policies and procedures while constantly striving to improve all standards of operation. The Housekeeping Supervisor ensures prompt and courteous service to guests, ensuring all guest experiences are distinctively supreme.

Duties & Responsibilities:

  • Ability to collect room and floor status report sheets for assigned work areas and assign rooms/spaces to housekeeping associates as needed.
  • Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each associate.
  • Update room status.
  • Ensure floor storage areas and housekeeping closets are kept in an orderly and clean fashion.
  • Assign housekeeping associate work sheets for all shifts and keys in line with set hotel productivity.
  • Supervise, train and manage housekeeping associates ensuring that they have the necessary framework and skills to perform their job effectively at the highest level of cleanliness.
  • Monitor the performance of floor House Attendants so there are sufficient supplies on the guest floors and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standard.
  • Ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned associates.
  • Ability to provide excellent guest service in all areas of responsibility including prompt follow-up on all questions, requests, complaints, etc.
  • Greet guests and handle all guest interactions in a friendly and courteous manner with the highest level of hospitality and professionalism.
  • Coordinate work orders with Engineering and other departments in assigned areas and follow up.
  • Report defects in rooms and public areas and follow up on resolution.
  • Ensure found items are logged and secured. Handle guest inquiries and supervise lost and found procedures.
  • Ability to schedule staff in line with business demands and prepare work schedules within budget, business expectations, guidelines of the appropriate industrial legislation, and Company policies.
  • Able to schedule and conduct regular team meetings to ensure all associates are informed of relevant information in a timely manner.
  • Attend all training sessions and meetings as and when required.
  • Implement opportunities for quality Team Building.
  • Work in a safe manner and abide by Occupational Health & Safety legislation and the hotel’s policies in regards to accident and incident reporting procedures.
  • Able to respond properly in any hotel emergency or safety situation.
  • Ability to interpret all departmental policies, procedures, and standards established by the Director of Housekeeping.
  • Abide by the policies and procedures as set out in the Associate Handbook and other applicable policies.
  • Must adhere to the appearance and grooming policy.
  • Perform other duties/tasks and projects as assigned.

For more information please view the attached job description.

Housekeeping Supervisor.pdf >

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Gold Bridge, BC, CA
Posted on: 2015-05-23
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