OverviewTilray/Lafitte Ventures, Ltd IT Specialist- Temporary (6 Month) Temporary in Nanaimo, BC
Tilray/Lafitte Ventures, Ltd
Branch Nanaimo BC CA
IT Specialist- Temporary (6 Month)
Diploma in Computer Science, Information Systems, Information Technology, or an acceptable combination of education and experience….
Tilray is a federally licensed producer of medical cannabis. We are committed to setting the gold standard of care and excellence in our industry. We believe that commitment starts with a great work environment and benefits for our associates.
Looking to develop your career at the forefront of a rapidly expanding industry?
Ready to apply your talents to make a positive difference in the lives of patients across the country?
We are looking for a flexible, enthusiastic, and motivated IT Specialist who wants to be a part of a team that is passionate about our products and the success and growth of our business. As a member of the Tilray MMPR Facility located on Duke Point in Nanaimo, BC. Reporting to the Director of Technology Services, the IT Specialist is responsible for supporting end users on a variety of business requirements, and to identify, research, and resolve technical problems. This position assists with infrastructure improvements, system upgrades, change control processes, and actively involved in IT projects. The IT Specialist also participates in the implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.
Duties & responsibilities will include:
Ensure IT Helpdesk support tickets are managed effectively, achieving resolution time targets and building an increasingly robust Knowledge Base
Support all corporate infrastructure – routers, firewalls, switches, storage, UPS, VoIP, mobile devices, workstations, laptops, wireless AP’s, MFC’s, and printers
Support all corporate servers – Domain Controller, File/Print, Database, Email, Applications – running both on-premise and hosted on Cloud providers
Support corporate hardware – Windows PC’s, iPhone, Android, VoIP handsets, wireless AP, MFC’s, and printers
Manage user access levels, role-based assignments, distribution groups, and shared network resources
Demonstrable Skills, Experience & Education:
Diploma in Computer Science, Information Systems, Information Technology, or an acceptable combination of education and experience
At least 3+ years of direct work experience as a Support Specialist in a virtualized Microsoft environment, with progressively increasing responsibilities
Experience with Windows Pro 7/8, Apple OSX, iPhone, iPad, Android phones and tablets, Microsoft Office 2010/2013, Microsoft Visio 2010/2013, and Microsoft Project 2010/2013
Experience with Windows Server 2008/2012, Exchange 2010/2013, MS SQL Server 2008/2012, SharePoint Server 2010/2013, IIS Server 7/8, VMWare ESX 5, Cisco or HP switches and firewalls would be an asset
Ability to write concise and accurate technical documentation for internal IT use and end-user training purposes
Must have the ability to obtain A/RPIC status as per Health Canada MMPR regulations
Employment Type: Temporary
Location: Nanaimo, BC, CA
Posted on: 2015-03-24