Tiffany & Co. Operations Professional – Full Time Full Time in Montréal, QC

Overview

Tiffany & Co.

Branch Montréal QC CA

Position:
Operations Professional – Full Time
Location:
Montréal, QC

Ability to work well with customers, peers and management. The Operations Professional position in a Tiffany and Co….

The Operations Professional position in a Tiffany and Co. store is the heart of the back of house operations. He or she loves not only working with internal and external customers by supporting all sales endeavors but also has a deep appreciation for doing things better. The Tiffany & Co. Operations Professional has strong communication skills and works effectively with sales professionals and other team members to help drive the business. Sales support, process efficiencies and procedure compliance is the name of the game in operations. The Tiffany & Co. Operations Professional will be accountable for the following key accountabilities:

Fiscal Accountability: Contribute to store inventory accuracy and availability. Adhere to all company initiatives and policies in regards to appropriate charging for after sales. Maintain all reporting needs and internal audit checklist compliance to ensure store is financially sound.

Tiffany Experience: Independently follow-up on and resolve all customer issues up to the maximum level permitted under the established Retail guidelines. Strengthen customer brand loyalty by providing superior service for all after-sales servicing needs concerning either repair/cleaning take-in or phone orders.

Business Development: Partner with the sales team by fulfilling merchandise requests and point sales quickly and accurately. Respond graciously to all incoming telephone calls and emails with prompt and accurate information in order to help retain and satisfy customers.

Personal Leadership: Multitask as needed to ensure that all daily, weekly and monthly responsibilities are completed in a timely manner. Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.

Required Qualifications:

• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Ability to work well with customers, peers and management.
• Ability to understand and adhere to Tiffany & Co. standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in Canada.
• Bilingual (English/French)

Preferred Qualifications:

• A college/university degree.