Thompson Rivers University Records Officer Full Time in Kamloops, BC

Thompson Rivers University

Branch Kamloops BC CA

Records Officer
Kamloops, BC

Management within the Registrar’s Office, as assigned. The Records Officer provides service-oriented support to TRU students, staff and faculty….

The Records Officer provides service-oriented support to TRU students, staff and faculty. This includes conducting assessments and validating documents in accordance with approved university policies and procedures; registering students in courses, maintaining student records in an enterprise relational database; and communicating with students, staff, faculty and external stakeholders.


Creates, maintains and verifies student, course and program records (paper and electronic) in an enterprise relational database following approved policies and procedures.

In accordance with Senate policy and office procedures, evaluates and determines student eligibility to make course and program changes.

Supports and assists with the registration process for TRU students. This includes self-service, email and in-person registration processes.

Liaises with Finance with respect to fees and payment issues.

Processes application and course registration payments.

Maintains current knowledge of Senate approved academic policies and related procedures and applies to everyday operations.

Enters data into an enterprise relational database.

Responds to inquiries (email, telephone, and in-person) and provides information on TRU’s programs, academic policies, admission requirements and fees and payment policies.

Generates various form letters and institutional artifacts (including, but not limited to, official transcripts, parchments, confirmation of enrolments, registration data forms).

Compiles and distributes reports.

Maintains resource material such as manuals and procedure documents.

Maintains confidentiality of student records.

Assists in the training of other staff.

Assists with convocation and graduation activities.

Provides administrative support.


Management within the Registrar’s Office, as assigned


Two years of post-secondary education (two-year diploma, associate degree or equivalent)

Three years related experience in a post-secondary institution or related environment, including 1 year experience working in a student service area with and enterprise relational database and reporting software


Ability to perform electronic word processing and data entry in an enterprise relational database

Typing speed of 45 wpm

Ability to work well under pressure and deal courteously and tactfully with a variety of people

Excellent oral and written communication skills with ability to show empathy in difficult customer situations

Ability to use policy and departmental procedures to problem solve

Ability to operate basic office equipment such as printers, scanners, fax machine, and photocopier

Ability to plan, organize, and prioritize tasks and meet deadlines while maintaining accuracy and attention to detail

Ability to work independently as well as part of a team, and to demonstrate initiative

Ability to develop and provide reports as requested including working with reporting software

Demonstrated experience with electronic spreadsheets software (e.g., Excel) and word processing

Knowledge of TRU programs, courses and policies


Sitting at desk and computer for long periods of time as well as counter work

General office conditions

Occasional lifting and moving items weighing approximately 10 kg.

Please Note: If you are selected for interview, please ensure that you bring a copy of your transcripts to the interview

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

Pay Band

CUPE Grade 07 $24.80

Salary rate

This Position is not subject to a 90% start rate for new Employees.


Kamloops, BC CA (Primary)

# of Hires Needed


Organizational Unit

Thompson Rivers University – > Office of Strategic Enrolment and University Registrar

Equal Employment Opportunity Statement

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. As part of its commitment to Employment Equity, TRU encourages applications from qualified members of the four designated groups: women, aboriginal peoples, persons with disabilities, and visible minorities. Applicants are invited to identify themselves if they belong to any of the four designated groups.

NOTE: To learn more about living in Kamloops and Thompson Rivers University please visit our Web Site.

Living in Kamloops and working at the TRU

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Kamloops, BC, CA
Posted on: 2015-09-24
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