Overview

The YMCA of Greater Toronto Team Member Service (Service Desk) Part Time in Toronto, ON

The YMCA of Greater Toronto

Branch Toronto ON CA

Position:
Team Member Service (Service Desk)
Location:
Toronto, ON

Understands the legal responsibilities and moral imperative to report suspected child abuse to Children’s Aid Society….

Responsibilities

  • Responsible for validating memberships at membership sign-in desk.
  • Responsible for processing day, guest and complimentary pass.
  • Responsible for equipment rental including sports equipment, locks, towels, and elevator keys.
  • Ensures squash court booking procedures are being properly enforced; Responsible for ensuring that all squash court reservations are handled in a timely manner to reflect accurate and up-to-date squash court booking sheets.
  • Ensures Service Desk support materials are kept accurate and updated daily for Member and staff use.
  • Actively promotes membership and YMCA initiatives and events.
  • Makes decisions and solves problems regarding membership accounts, members’ concerns, and members’ behaviour.
  • Provides direct delivery at the Member Service desk, modeling excellence in customer service; utilizes YMCA Priority S.A.M standards and EYE standards.
  • Participates in task groups, special assignments and opportunities that further the Association’s mission, vision and strategic initiatives including the Core Service Functional Group.
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Children’s Aid Society.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned

Qualifications

  • Previous customer service experience an asset, preferably in a membership/client based environment
  • Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
  • Volunteer experience an asset
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Excellent written communication skills
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • Experience with CLASS or other membership/customer systems an asset
  • Current CPR and First Aid an asset
  • Work schedule required; weekday and weekend closing shifts
  • The position requires the following Association Competencies: fundamental competence in: Effective Interpersonal Communications; being Member Focused; Ethics and Self-Management; Relationship Building and Partnering; being Results Focused; Teamwork and Collaboration; Valuing Diversity & Social Inclusion.

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Toronto, ON, CA
Posted on: 2016-11-01
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